COACH meets QUORUM: A Framework and Pipeline for Aligning User, Expert and Developer Perspectives in LLM-generated Health Counselling

Systems that collect data on sleep, mood, and activities can provide valuable lifestyle counselling to populations affected by chronic disease and its consequences. Such systems are, however, challenging to develop; besides reliably extracting patterns from user-specific data, systems should also contextualise these patterns with validated medical knowledge to ensure the quality of counselling, and generate counselling that is relevant to a real user. We present QUORUM, a new evaluation framework that unifies these developer-, expert-, and user-centric perspectives, and show with a real case study that it meaningfully tracks convergence and divergence in stakeholder perspectives. We also present COACH, a Large Language Model-driven pipeline to generate personalised lifestyle counselling for our Healthy Chronos use case, a diary app for cancer patients and survivors. Applying our framework shows that overall, users, medical experts, and developers converge on the opinion that the generated counselling is relevant, of good quality, and reliable. However, stakeholders also diverge on the tone of the counselling, sensitivity to errors in pattern-extraction, and potential hallucinations. These findings highlight the importance of multi-stakeholder evaluation for consumer health language technologies and illustrate how a unified evaluation framework can support trustworthy, patient-centered NLP systems in real-world settings.

MaLei at MultiClinSUM: Summarisation of Clinical Documents using Perspective-Aware Iterative Self-Prompting with LLMs

Efficient communication between patients and clinicians plays an important role in shared decision-making. However, clinical reports are often lengthy and filled with clinical jargon, making it difficult for domain experts to identify important aspects in the document efficiently. This paper presents the methodology we applied in the MultiClinSUM shared task for summarising clinical case documents. We used an Iterative Self-Prompting technique on large language models (LLMs) by asking LLMs to generate task-specific prompts and refine them via example-based few-shot learning. Furthermore, we used lexical and embedding space metrics, ROUGE and BERT-score, to guide the model fine-tuning with epochs. Our submission using perspective-aware ISP on GPT-4 and GPT-4o achieved ROUGE scores (46.53, 24.68, 30.77) and BERTscores (87.84, 83.25, 85.46) for (P, R, F1) from the official evaluation on 3,396 clinical case reports from various specialties extracted from open journals. The high BERTscore indicates that the model produced semantically equivalent output summaries compared to the references, even though the overlap at the exact lexicon level is lower, as reflected in the lower ROUGE scores. This work sheds some light on how perspective-aware ISP (PA-ISP) can be deployed for clinical report summarisation and support better communication between patients and clinicians.