Retrieval Challenges in Low-Resource Public Service Information: A Case Study on Food Pantry Access

Public service information systems are often fragmented, inconsistently formatted, and outdated. These characteristics create low-resource retrieval environments that hinder timely access to critical services. We investigate retrieval challenges in such settings through the domain of food pantry access, a socially urgent problem given persistent food insecurity. We develop an AI-powered conversational retrieval system that scrapes and indexes publicly available pantry data and employs a Retrieval-Augmented Generation (RAG) pipeline to support natural language queries via a web interface. We conduct a pilot evaluation study using community-sourced queries to examine system behavior in realistic scenarios. Our analysis reveals key limitations in retrieval robustness, handling underspecified queries, and grounding over inconsistent knowledge bases. This ongoing work exposes fundamental IR challenges in low-resource environments and motivates future research on robust conversational retrieval to improve access to critical public resources.

Are LLMs Ready to Replace Bangla Annotators?

Large Language Models (LLMs) are increasingly used as automated annotators to scale dataset creation, yet their reliability as unbiased annotators--especially for low-resource and identity-sensitive settings--remains poorly understood. In this work, we study the behavior of LLMs as zero-shot annotators for Bangla hate speech, a task where even human agreement is challenging, and annotator bias can have serious downstream consequences. We conduct a systematic benchmark of 17 LLMs using a unified evaluation framework. Our analysis uncovers annotator bias and substantial instability in model judgments. Surprisingly, increased model scale does not guarantee improved annotation quality--smaller, more task-aligned models frequently exhibit more consistent behavior than their larger counterparts. These results highlight important limitations of current LLMs for sensitive annotation tasks in low-resource languages and underscore the need for careful evaluation before deployment.