How Do Experts Make Sense of Integrated Process Models?

A range of integrated modeling approaches have been developed to enable a holistic representation of business process logic together with all relevant business rules. These approaches address inherent problems with separate documentation of business process models and business rules. In this study, we explore how expert process workers make sense of the information provided through such integrated modeling approaches. To do so, we complement verbal protocol analysis with eye-tracking metrics to reveal nuanced user behaviours involved in the main phases of sensemaking, namely information foraging and information processing. By studying expert process workers engaged in tasks based on integrated modeling of business processes and rules, we provide insights that pave the way for a better understanding of sensemaking practices and improved development of business process and business rule integration approaches. Our research underscores the importance of offering personalized support mechanisms that increase the efficacy and efficiency of sensemaking practices for process knowledge workers.

Estimating Gender Completeness in Wikipedia

Gender imbalance in Wikipedia content is a known challenge which the editor community is actively addressing. The aim of this paper is to provide the Wikipedia community with instruments to estimate the magnitude of the problem for different entity types (also known as classes) in Wikipedia. To this end, we apply class completeness estimation methods based on the gender attribute. Our results show not only which gender for different sub-classes of Person is more prevalent in Wikipedia, but also an idea of how complete the coverage is for difference genders and sub-classes of Person.