Understanding the Use of a Large Language Model-Powered Guide to Make Virtual Reality Accessible for Blind and Low Vision People

As social virtual reality (VR) grows more popular, addressing accessibility for blind and low vision (BLV) users is increasingly critical. Researchers have proposed an AI "sighted guide" to help users navigate VR and answer their questions, but it has not been studied with users. To address this gap, we developed a large language model (LLM)-powered guide and studied its use with 16 BLV participants in virtual environments with confederates posing as other users. We found that when alone, participants treated the guide as a tool, but treated it companionably around others, giving it nicknames, rationalizing its mistakes with its appearance, and encouraging confederate-guide interaction. Our work furthers understanding of guides as a versatile method for VR accessibility and presents design recommendations for future guides.

How Multimodal Large Language Models Support Access to Visual Information: A Diary Study With Blind and Low Vision People

Multimodal large language models (MLLMs) are changing how Blind and Low Vision (BLV) people access visual information in their daily lives. Unlike traditional visual interpretation tools that provide access through captions and OCR (text recognition through camera input), MLLM-enabled applications support access through conversational assistance, where users can ask questions to obtain goal-relevant details. However, evidence about their performance in the real-world and their implications for BLV people's everyday life remain limited. To address this, we conducted a two-week diary study, where we captured 20 BLV participants' use of an MLLM-enabled visual interpretation application. Although participants rated the visual interpretations of the application as "somewhat trustworthy" (mean=3.76 out of 5, max=very trustworthy) and "somewhat satisfying" (mean=4.13 out of 5, max=very satisfying), the AI often produced incorrect answers (22.2%) or abstained (10.8%) from responding to follow-up requests. Our work demonstrates that MLLMs can improve the accuracy of descriptive visual interpretations, but that supporting everyday use also depends on the "visual assistant" skill -- a set of behaviors for providing goal-directed, reliable assistance. We conclude by proposing the "visual assistant" skill and practical guidelines to help future MLLM-enabled visual interpretation applications better support BLV people's access to visual information.