When Algorithms Manage Humans: A Double Machine Learning Approach to Estimating Nonlinear Effects of Algorithmic Control on Gig Worker Performance and Wellbeing

A central question for the future of work is whether person centered management can survive when algorithms take on managerial roles. Standard tools often miss what is happening because worker responses to algorithmic systems are rarely linear. We use a Double Machine Learning framework to estimate a moderated mediation model without imposing restrictive functional forms. Using survey data from 464 gig workers, we find a clear nonmonotonic pattern. Supportive HR practices improve worker wellbeing, but their link to performance weakens in a murky middle where algorithmic oversight is present yet hard to interpret. The relationship strengthens again when oversight is transparent and explainable. These results show why simple linear specifications can miss the pattern and sometimes suggest the opposite conclusion. For platform design, the message is practical: control that is only partly defined creates confusion, but clear rules and credible recourse can make strong oversight workable. Methodologically, the paper shows how Double Machine Learning can be used to estimate conditional indirect effects in organizational research without forcing the data into a linear shape.

Predicting Demand for Air Taxi Urban Aviation Services using Machine Learning Algorithms

This research focuses on predicting the demand for air taxi urban air mobility (UAM) services during different times of the day in various geographic regions of New York City using machine learning algorithms (MLAs). Several ride-related factors (such as month of the year, day of the week and time of the day) and weather-related variables (such as temperature, weather conditions and visibility) are used as predictors for four popular MLAs, namely, logistic regression, artificial neural networks, random forests, and gradient boosting. Experimental results suggest gradient boosting to consistently provide higher prediction performance. Specific locations, certain time periods and weekdays consistently emerged as critical predictors.

Discovering Airline-Specific Business Intelligence from Online Passenger Reviews: An Unsupervised Text Analytics Approach

To understand the important dimensions of service quality from the passenger's perspective and tailor service offerings for competitive advantage, airlines can capitalize on the abundantly available online customer reviews (OCR). The objective of this paper is to discover company- and competitor-specific intelligence from OCR using an unsupervised text analytics approach. First, the key aspects (or topics) discussed in the OCR are extracted using three topic models - probabilistic latent semantic analysis (pLSA) and two variants of Latent Dirichlet allocation (LDA-VI and LDA-GS). Subsequently, we propose an ensemble-assisted topic model (EA-TM), which integrates the individual topic models, to classify each review sentence to the most representative aspect. Likewise, to determine the sentiment corresponding to a review sentence, an ensemble sentiment analyzer (E-SA), which combines the predictions of three opinion mining methods (AFINN, SentiStrength, and VADER), is developed. An aspect-based opinion summary (AOS), which provides a snapshot of passenger-perceived strengths and weaknesses of an airline, is established by consolidating the sentiments associated with each aspect. Furthermore, a bi-gram analysis of the labeled OCR is employed to perform root cause analysis within each identified aspect. A case study involving 99,147 airline reviews of a US-based target carrier and four of its competitors is used to validate the proposed approach. The results indicate that a cost- and time-effective performance summary of an airline and its competitors can be obtained from OCR. Finally, besides providing theoretical and managerial implications based on our results, we also provide implications for post-pandemic preparedness in the airline industry considering the unprecedented impact of coronavirus disease 2019 (COVID-19) and predictions on similar pandemics in the future.