Generative Product Recommendations for Implicit Superlative Queries

In Recommender Systems, users often seek the best products through indirect, vague, or under-specified queries, such as "best shoes for trail running". Such queries, also referred to as implicit superlative queries, pose a significant challenge for standard retrieval and ranking systems as they lack an explicit mention of attributes and require identifying and reasoning over complex factors. We investigate how Large Language Models (LLMs) can generate implicit attributes for ranking as well as reason over them to improve product recommendations for such queries. As a first step, we propose a novel four-point schema for annotating the best product candidates for superlative queries called SUPERB, paired with LLM-based product annotations. We then empirically evaluate several existing retrieval and ranking approaches on our new dataset, providing insights and discussing their integration into real-world e-commerce production systems.

Bridging the Gap Between Information Seeking and Product Search Systems: Q&A Recommendation for E-commerce

Consumers on a shopping mission often leverage both product search and information seeking systems, such as web search engines and Question Answering (QA) systems, in an iterative process to improve their understanding of available products and reach a purchase decision. While product search is useful for shoppers to find the actual products meeting their requirements in the catalog, information seeking systems can be utilized to answer any questions they may have to refine those requirements. The recent success of Large Language Models (LLMs) has opened up an opportunity to bridge the gap between the two tasks to help customers achieve their goals quickly and effectively by integrating conversational QA within product search. In this paper, we propose to recommend users Question-Answer (Q&A) pairs that are relevant to their product search and can help them make a purchase decision. We discuss the different aspects of the problem including the requirements and characteristics of the Q&A pairs, their generation, and the optimization of the Q&A recommendation task. We highlight the challenges, open problems, and suggested solutions to encourage future research in this emerging area.