Holistic Evaluation and Failure Diagnosis of AI Agents

AI agents execute complex multi-step processes, but current evaluation falls short: outcome metrics report success or failure without explaining why, and process-level approaches struggle to connect failure types to their precise locations within long, structured traces. We present a holistic agent evaluation framework that pairs top-down agent-level diagnosis with bottom-up span-level evaluation, decomposing analysis into independent per-span assessments. This decomposition scales to traces of arbitrary length and produces span-level rationales for each verdict. On the TRAIL benchmark, our framework achieves state-of-the-art results across all metrics on both GAIA and SWE-Bench, with relative gains over the strongest prior baselines of up to 38% on category F1, up to 3.5x on localization accuracy, and up to 12.5x on joint localization-categorization accuracy. Per-category analysis shows our framework leading in more error categories than any other evaluator. Notably, the same frontier model achieves several times higher localization accuracy when used inside our framework than as a monolithic judge over the full trace, showing that evaluation methodology, not model capability, is the bottleneck.

Deepchecks: Evaluating Retrieval-Augmented Generation (RAG)

Large Language Models (LLMs) augmented with Retrieval-Augmented Generation (RAG) techniques are revolutionizing applications across multiple domains, such as healthcare, finance, and customer service. Despite their potential, evaluating RAG systems remains a complex challenge due to the stochastic nature of generated outputs and the intricate interplay between retrieval and generation components. This paper introduces Deepchecks, a comprehensive framework tailored for evaluating RAG applications. Deepchecks' evaluation framework addresses RAG applications evaluation through a multi-faceted approach, root cause analysis and production monitoring. By ensuring alignment with application-specific requirements, Deepchecks framework provides a robust foundation for assessing reliability, relevance, and user satisfaction in RAG systems.

Grounded in Context: Retrieval-Based Method for Hallucination Detection

Despite advancements in grounded content generation, production Large Language Models (LLMs) based applications still suffer from hallucinated answers. We present "Grounded in Context" - Deepchecks' hallucination detection framework, designed for production-scale long-context data and tailored to diverse use cases, including summarization, data extraction, and RAG. Inspired by RAG architecture, our method integrates retrieval and Natural Language Inference (NLI) models to predict factual consistency between premises and hypotheses using an encoder-based model with only a 512-token context window. Our framework identifies unsupported claims with an F1 score of 0.83 in RAGTruth's response-level classification task, matching methods that trained on the dataset, and outperforming all comparable frameworks using similar-sized models.