Dissecting users' needs for search result explanations

There is a growing demand for transparency in search engines to understand how search results are curated and to enhance users' trust. Prior research has introduced search result explanations with a focus on how to explain, assuming explanations are beneficial. Our study takes a step back to examine if search explanations are needed and when they are likely to provide benefits. Additionally, we summarize key characteristics of helpful explanations and share users' perspectives on explanation features provided by Google and Bing. Interviews with non-technical individuals reveal that users do not always seek or understand search explanations and mostly desire them for complex and critical tasks. They find Google's search explanations too obvious but appreciate the ability to contest search results. Based on our findings, we offer design recommendations for search engines and explanations to help users better evaluate search results and enhance their search experience.

Anvaya: An Algorithm and Case-Study on Improving the Goodness of Software Process Models generated by Mining Event-Log Data in Issue Tracking System

Issue Tracking Systems (ITS) such as Bugzilla can be viewed as Process Aware Information Systems (PAIS) generating event-logs during the life-cycle of a bug report. Process Mining consists of mining event logs generated from PAIS for process model discovery, conformance and enhancement. We apply process map discovery techniques to mine event trace data generated from ITS of open source Firefox browser project to generate and study process models. Bug life-cycle consists of diversity and variance. Therefore, the process models generated from the event-logs are spaghetti-like with large number of edges, inter-connections and nodes. Such models are complex to analyse and difficult to comprehend by a process analyst. We improve the Goodness (fitness and structural complexity) of the process models by splitting the event-log into homogeneous subsets by clustering structurally similar traces. We adapt the K-Medoid clustering algorithm with two different distance metrics: Longest Common Subsequence (LCS) and Dynamic Time Warping (DTW). We evaluate the goodness of the process models generated from the clusters using complexity and fitness metrics. We study back-forth \& self-loops, bug reopening, and bottleneck in the clusters obtained and show that clustering enables better analysis. We also propose an algorithm to automate the clustering process -the algorithm takes as input the event log and returns the best cluster set.