Multi-Party Conversational Agents: A Survey

Multi-party Conversational Agents (MPCAs) are systems designed to engage in dialogue with more than two participants simultaneously. Unlike traditional two-party agents, designing MPCAs faces additional challenges due to the need to interpret both utterance semantics and social dynamics. This survey explores recent progress in MPCAs by addressing three key questions: 1) Can agents model each participants' mental states? (State of Mind Modeling); 2) Can they properly understand the dialogue content? (Semantic Understanding); and 3) Can they reason about and predict future conversation flow? (Agent Action Modeling). We review methods ranging from classical machine learning to Large Language Models (LLMs) and multi-modal systems. Our analysis underscores Theory of Mind (ToM) as essential for building intelligent MPCAs and highlights multi-modal understanding as a promising yet underexplored direction. Finally, this survey offers guidance to future researchers on developing more capable MPCAs.

$\texttt{DIAMONDs}$: A Dataset for $\mathbb{D}$ynamic $\mathbb{I}$nformation $\mathbb{A}$nd $\mathbb{M}$ental modeling $\mathbb{O}$f $\mathbb{N}$umeric $\mathbb{D}$iscussions

Understanding multiparty conversations demands robust Theory of Mind (ToM) capabilities, including the ability to track dynamic information, manage knowledge asymmetries, and distinguish relevant information across extended exchanges. To advance ToM evaluation in such settings, we present a carefully designed scalable methodology for generating high-quality benchmark conversation-question pairs with these characteristics. Using this methodology, we create $\texttt{DIAMONDs}$, a new conversational QA dataset covering common business, financial or other group interactions. In these goal-oriented conversations, participants often have to track certain numerical quantities (say $\textit{expected profit}$) of interest that can be derived from other variable quantities (like $\textit{marketing expenses, expected sales, salary}$, etc.), whose values also change over the course of the conversation. $\texttt{DIAMONDs}$ questions pose simple numerical reasoning problems over such quantities of interest (e.g., $\textit{funds required for charity events, expected company profit next quarter}$, etc.) in the context of the information exchanged in conversations. This allows for precisely evaluating ToM capabilities for carefully tracking and reasoning over participants' knowledge states. Our evaluation of state-of-the-art language models reveals significant challenges in handling participant-centric reasoning, specifically in situations where participants have false beliefs. Models also struggle with conversations containing distractors and show limited ability to identify scenarios with insufficient information. These findings highlight current models' ToM limitations in handling real-world multi-party conversations.