Anomaly Detection in a Large-scale Cloud Platform

Cloud computing is ubiquitous: more and more companies are moving the workloads into the Cloud. However, this rise in popularity challenges Cloud service providers, as they need to monitor the quality of their ever-growing offerings effectively. To address the challenge, we designed and implemented an automated monitoring system for the IBM Cloud Platform. This monitoring system utilizes deep learning neural networks to detect anomalies in near-real-time in multiple Platform components simultaneously. After running the system for a year, we observed that the proposed solution frees the DevOps team's time and human resources from manually monitoring thousands of Cloud components. Moreover, it increases customer satisfaction by reducing the risk of Cloud outages. In this paper, we share our solutions' architecture, implementation notes, and best practices that emerged while evolving the monitoring system. They can be leveraged by other researchers and practitioners to build anomaly detectors for complex systems.

Anomaly Detection in Cloud Components

Cloud platforms, under the hood, consist of a complex inter-connected stack of hardware and software components. Each of these components can fail which may lead to an outage. Our goal is to improve the quality of Cloud services through early detection of such failures by analyzing resource utilization metrics. We tested Gated-Recurrent-Unit-based autoencoder with a likelihood function to detect anomalies in various multi-dimensional time series and achieved high performance.