A Context-Aware Dual-Metric Framework for Confidence Estimation in Large Language Models

Accurate confidence estimation is essential for trustworthy large language models (LLMs) systems, as it empowers the user to determine when to trust outputs and enables reliable deployment in safety-critical applications. Current confidence estimation methods for LLMs neglect the relevance between responses and contextual information, a crucial factor in output quality evaluation, particularly in scenarios where background knowledge is provided. To bridge this gap, we propose CRUX (Context-aware entropy Reduction and Unified consistency eXamination), the first framework that integrates context faithfulness and consistency for confidence estimation via two novel metrics. First, contextual entropy reduction represents data uncertainty with the information gain through contrastive sampling with and without context. Second, unified consistency examination captures potential model uncertainty through the global consistency of the generated answers with and without context. Experiments across three benchmark datasets (CoQA, SQuAD, QuAC) and two domain-specific datasets (BioASQ, EduQG) demonstrate CRUX's effectiveness, achieving the highest AUROC than existing baselines.

QBR: A Question-Bank-Based Approach to Fine-Grained Legal Knowledge Retrieval for the General Public

Retrieval of legal knowledge by the general public is a challenging problem due to the technicality of the professional knowledge and the lack of fundamental understanding by laypersons on the subject. Traditional information retrieval techniques assume that users are capable of formulating succinct and precise queries for effective document retrieval. In practice, however, the wide gap between the highly technical contents and untrained users makes legal knowledge retrieval very difficult. We propose a methodology, called QBR, which employs a Questions Bank (QB) as an effective medium for bridging the knowledge gap. We show how the QB is used to derive training samples to enhance the embedding of knowledge units within documents, which leads to effective fine-grained knowledge retrieval. We discuss and evaluate through experiments various advantages of QBR over traditional methods. These include more accurate, efficient, and explainable document retrieval, better comprehension of retrieval results, and highly effective fine-grained knowledge retrieval. We also present some case studies and show that QBR achieves social impact by assisting citizens to resolve everyday legal concerns.

Bringing legal knowledge to the public by constructing a legal question bank using large-scale pre-trained language model

Access to legal information is fundamental to access to justice. Yet accessibility refers not only to making legal documents available to the public, but also rendering legal information comprehensible to them. A vexing problem in bringing legal information to the public is how to turn formal legal documents such as legislation and judgments, which are often highly technical, to easily navigable and comprehensible knowledge to those without legal education. In this study, we formulate a three-step approach for bringing legal knowledge to laypersons, tackling the issues of navigability and comprehensibility. First, we translate selected sections of the law into snippets (called CLIC-pages), each being a small piece of article that focuses on explaining certain technical legal concept in layperson's terms. Second, we construct a Legal Question Bank (LQB), which is a collection of legal questions whose answers can be found in the CLIC-pages. Third, we design an interactive CLIC Recommender (CRec). Given a user's verbal description of a legal situation that requires a legal solution, CRec interprets the user's input and shortlists questions from the question bank that are most likely relevant to the given legal situation and recommends their corresponding CLIC pages where relevant legal knowledge can be found. In this paper we focus on the technical aspects of creating an LQB. We show how large-scale pre-trained language models, such as GPT-3, can be used to generate legal questions. We compare machine-generated questions (MGQs) against human-composed questions (HCQs) and find that MGQs are more scalable, cost-effective, and more diversified, while HCQs are more precise. We also show a prototype of CRec and illustrate through an example how our 3-step approach effectively brings relevant legal knowledge to the public.