SIA: A Synthesize-Inject-Align Framework for Knowledge-Grounded and Secure E-commerce Search LLMs with Industrial Deployment

Large language models offer transformative potential for e-commerce search by enabling intent-aware recommendations. However, their industrial deployment is hindered by two critical challenges: (1) knowledge hallucination due to insufficient encoding of dynamic, fine-grained product knowledge, and (2) security vulnerabilities under jailbreak attacks that threaten compliance. To address these issues, we propose SI--a Synthesize-Inject-Align framework for building knowledgeable and secure e-commerce search LLMs. Our approach first synthesizes high-quality natural language corpus by combining structured knowledge graphs with unstructured behavioral logs, augmented with reasoning chains and safety-aware data.We then introduce a parameter-efficient pre-training strategy based on Depth Up-Scaling to inject domain knowledge while preserving general capabilities. Finally, a dual-path alignment method via multi-task instruction tuning and adversarial training strengthens both task performance and safety robustness. The framework has been deployed at JD.com, China's largest self-operated e-commerce platform, where A/B tests across five core search scenarios demonstrate significant improvements in key business metrics, validating its industrial effectiveness and scalability.

Probe-then-Plan: Environment-Aware Planning for Industrial E-commerce Search

Modern e-commerce search is evolving to resolve complex user intents. While Large Language Models (LLMs) offer strong reasoning, existing LLM-based paradigms face a fundamental blindness-latency dilemma: query rewriting is agnostic to retrieval capabilities and real-time inventory, yielding invalid plans; conversely, deep search agents rely on iterative tool calls and reflection, incurring seconds of latency incompatible with industrial sub-second budgets. To resolve this conflict, we propose Environment-Aware Search Planning (EASP), reformulating search planning as a dynamic reasoning process grounded in environmental reality. EASP introduces a Probe-then-Plan mechanism: a lightweight Retrieval Probe exposes the retrieval snapshot, enabling the Planner to diagnose execution gaps and generate grounded search plans. The methodology comprises three stages: (1) Offline Data Synthesis: A Teacher Agent synthesizes diverse, execution-validated plans by diagnosing the probed environment. (2) Planner Training and Alignment: The Planner is initialized via Supervised Fine-Tuning (SFT) to internalize diagnostic capabilities, then aligned with business outcomes (conversion rate) via Reinforcement Learning (RL). (3) Adaptive Online Serving: A complexity-aware routing mechanism selectively activates planning for complex queries, ensuring optimal resource allocation. Extensive offline evaluations and online A/B testing on JD.com demonstrate that EASP significantly improves relevant recall and achieves substantial lifts in UCVR and GMV. EASP has been successfully deployed in JD.com's AI-Search system.

Beyond Retrieval-Ranking: A Multi-Agent Cognitive Decision Framework for E-Commerce Search

The retrieval-ranking paradigm has long dominated e-commerce search, but its reliance on query-item matching fundamentally misaligns with multi-stage cognitive decision processes of platform users. This misalignment introduces critical limitations: semantic gaps in complex queries, high decision costs due to cross-platform information foraging, and the absence of professional shopping guidance. To address these issues, we propose a Multi-Agent Cognitive Decision Framework (MACDF), which shifts the paradigm from passive retrieval to proactive decision support. Extensive offline evaluations demonstrate MACDF's significant improvements in recommendation accuracy and user satisfaction, particularly for complex queries involving negation, multi-constraint, or reasoning demands. Online A/B testing on JD search platform confirms its practical efficacy. This work highlights the transformative potential of multi-agent cognitive systems in redefining e-commerce search.