Socially Grounded Agentic AI: Coordinating Plural Perspectives through Social Theory

As AI systems are deployed across increasingly diverse social contexts, alignment can no longer be framed as the optimization of a single, unified set of values. Instead, systems must be able to recognize, represent, and respond to multiple legitimate perspectives. This has led to growing interest in pluralistic alignment, which seeks to move beyond one-size-fits-all models of appropriate behaviour. However, current approaches often lack a clear account of how values are socially organized, contested, and coordinated in practice. In this paper, we argue that social theory provides essential conceptual and design resources for addressing these challenges. Drawing on established traditions in sociology, we show how perspectives can be understood as structured by roles, shaped through interaction, and distributed across fields of power and expertise. We translate these insights into concrete implications for AI system design, including role-based representations, structured coordination among perspectives, and context-sensitive evaluation. For agentic systems, this requires aligning not only final outputs, but also the role activations, deliberative traces, aggregation rules, and feedback loops through which those outputs are produced. Our contribution is to reposition pluralistic alignment as a problem of socially grounded coordination rather than output diversification. We outline a design space for systems that engage multiple perspectives in structured and accountable ways, and we identify directions for future work to implement and empirically evaluate these approaches in real-world settings.

A Fully Generative Motivational Interviewing Counsellor Chatbot for Moving Smokers Towards the Decision to Quit

The conversational capabilities of Large Language Models (LLMs) suggest that they may be able to perform as automated talk therapists. It is crucial to know if these systems would be effective and adhere to known standards. We present a counsellor chatbot that focuses on motivating tobacco smokers to quit smoking. It uses a state-of-the-art LLM and a widely applied therapeutic approach called Motivational Interviewing (MI), and was evolved in collaboration with clinician-scientists with expertise in MI. We also describe and validate an automated assessment of both the chatbot's adherence to MI and client responses. The chatbot was tested on 106 participants, and their confidence that they could succeed in quitting smoking was measured before the conversation and one week later. Participants' confidence increased by an average of 1.7 on a 0-10 scale. The automated assessment of the chatbot showed adherence to MI standards in 98% of utterances, higher than human counsellors. The chatbot scored well on a participant-reported metric of perceived empathy but lower than typical human counsellors. Furthermore, participants' language indicated a good level of motivation to change, a key goal in MI. These results suggest that the automation of talk therapy with a modern LLM has promise.