Post-Training on Office Work Improves Software Engineering: A Behavioral Account of Cross-Domain Transfer

Long-horizon tasks require agents to maintain coherent state and goals across nested and branching work. We call this capability goal-directed execution (GDE): the repeated application of four behaviors, namely selecting goals, constructing task-relevant state, maintaining fidelity to higher-level objectives, and verifying completion against the environment. We hypothesize that long-horizon post-training strengthens these behaviors across domains. We test this by post-training Qwen3.5-122B-A10B on 363 Long-Horizon Multi-Tool Agent (LHMTA) tasks drawn from office workflows. The collection contained no software-engineering tasks, yet the model's pass@1 improved by 5.8 points on SWE-Bench Pro. Matched trajectory analysis shows gains in all four GDE behaviors in both office workflows and software repositories. Aggregate SWE-Bench Pro statistics showed related changes in information gathering, implementation, and verification. Together, the results support a behavioral interpretation in which long-horizon post-training changed how the model organized and applied knowledge across tasks, with effects extending beyond the training domain.

Cross-Benchmark Generalization in Long-Horizon Agents

For reinforcement learning (RL) in self-contained environments, a policy can get rewards by exploiting environment-specific regularities (tool schemas, grader parsing, task templates) rather than by acquiring transferable skill, and an in-distribution holdout shares those regularities. We argue that the discriminating question is behavioral, namely how a trained agent acts, and that cross-benchmark transfer is the right place to look for it. We post-train an open-weight mixture-of-experts model (Qwen3.5-122B-A10B) on 363 long-horizon Model Context Protocol (MCP) tasks across 27 categories, using a two-stage SFT-then-RL pipeline. Toolathlon performance informed the initial base-family and SFT-teacher choices, but no external-benchmark task or grader entered training and no external score informed the reward, training hyperparameters, trained-checkpoint selection, or stopping. At greedy pass@1, the trained model improves over the base on five reported external evaluations: Toolathlon (+9.6 pp), $τ^2$-Bench (+5.3 pp), BFCL-V4 (+3.5 pp), SWE-Bench Pro (+5.8 pp), and Terminal-Bench 2 (+2.8 pp). Both software-engineering benchmarks improve despite the training collection containing no software-engineering tasks. An exploratory paired-trajectory analysis identifies four recurring behavioral differences (more careful local-goal formation, building goal-relevant working state, keeping parent goals stable through local repairs, and verifying completion) that appear in analogous forms across office workflows and code. These results provide descriptive evidence that long-horizon multi-tool post-training can change ways of working that transfer beyond its training domain.

EnterpriseBench Corecraft: Training Generalizable Agents on High-Fidelity RL Environments

We show that training AI agents on high-fidelity reinforcement learning environments produces capabilities that generalize beyond the training distribution. We introduce CoreCraft, the first environment in EnterpriseBench, Surge AI's suite of agentic RL environments. CoreCraft is a fully operational enterprise simulation of a customer support organization, comprising over 2,500 entities across 14 entity types with 23 unique tools, designed to measure whether AI agents can perform the multi-step, domain-specific work that real jobs demand. Frontier models such as GPT-5.2 and Claude Opus 4.6 solve fewer than 30% of tasks when all expert-authored rubric criteria must be satisfied. Using this environment, we train GLM 4.6 with Group Relative Policy Optimization (GRPO) and adaptive clipping. After a single epoch of training, the model improves from 25.37% to 36.76% task pass rate on held-out evaluation tasks. More importantly, these gains transfer to out-of-distribution benchmarks: +4.5% on BFCL Parallel, +7.4% on Tau2-Bench Retail, and +6.8% on Tool Decathlon (Pass@1). We believe three environment properties are consistent with the observed transfer: task-centric world building that optimizes for diverse, challenging tasks; expert-authored rubrics enabling reliable reward computation; and enterprise workflows that reflect realistic professional patterns. Our results suggest that environment quality, diversity, and realism are key factors enabling generalizable agent capabilities.

The Hierarchy of Agentic Capabilities: Evaluating Frontier Models on Realistic RL Environments

The advancement of large language model (LLM) based agents has shifted AI evaluation from single-turn response assessment to multi-step task completion in interactive environments. We present an empirical study evaluating frontier AI models on 150 workplace tasks within a realistic e-commerce RL environment from Surge. Our analysis reveals an empirically-derived \emph{hierarchy of agentic capabilities} that models must master for real-world deployment: (1) tool use, (2) planning and goal formation, (3) adaptability, (4) groundedness, and (5) common-sense reasoning. Even the best-performing models fail approximately 40\% of the tasks, with failures clustering predictably along this hierarchy. Weaker models struggle with fundamental tool use and planning, whereas stronger models primarily fail on tasks requiring contextual inference beyond explicit instructions. We introduce a task-centric design methodology for RL environments that emphasizes diversity and domain expert contributions, provide detailed failure analysis, and discuss implications for agent development. Our findings suggest that while current frontier models can demonstrate coherent multi-step behavior, substantial capability gaps remain before achieving human-level task completion in realistic workplace settings.