EnterpriseBench Corecraft: Training Generalizable Agents on High-Fidelity RL Environments

We show that training AI agents on high-fidelity reinforcement learning environments produces capabilities that generalize beyond the training distribution. We introduce CoreCraft, the first environment in EnterpriseBench, Surge AI's suite of agentic RL environments. CoreCraft is a fully operational enterprise simulation of a customer support organization, comprising over 2,500 entities across 14 entity types with 23 unique tools, designed to measure whether AI agents can perform the multi-step, domain-specific work that real jobs demand. Frontier models such as GPT-5.2 and Claude Opus 4.6 solve fewer than 30% of tasks when all expert-authored rubric criteria must be satisfied. Using this environment, we train GLM 4.6 with Group Relative Policy Optimization (GRPO) and adaptive clipping. After a single epoch of training, the model improves from 25.37% to 36.76% task pass rate on held-out evaluation tasks. More importantly, these gains transfer to out-of-distribution benchmarks: +4.5% on BFCL Parallel, +7.4% on Tau2-Bench Retail, and +6.8% on Tool Decathlon (Pass@1). We believe three environment properties are consistent with the observed transfer: task-centric world building that optimizes for diverse, challenging tasks; expert-authored rubrics enabling reliable reward computation; and enterprise workflows that reflect realistic professional patterns. Our results suggest that environment quality, diversity, and realism are key factors enabling generalizable agent capabilities.

Machine Learning as a Tool (MLAT): A Framework for Integrating Statistical ML Models as Callable Tools within LLM Agent Workflows

We introduce Machine Learning as a Tool (MLAT), a design pattern in which pre-trained statistical machine learning models are exposed as callable tools within large language model (LLM) agent workflows. This allows an orchestrating agent to invoke quantitative predictions when needed and reason about their outputs in context. Unlike conventional pipelines that treat ML inference as a static preprocessing step, MLAT positions the model as a first-class tool alongside web search, database queries, and APIs, enabling the LLM to decide when and how to use it based on conversational context. To validate MLAT, we present PitchCraft, a pilot production system that converts discovery call recordings into professional proposals with ML-predicted pricing. The system uses two agents: a Research Agent that gathers prospect intelligence via parallel tool calls, and a Draft Agent that invokes an XGBoost pricing model as a tool call and generates a complete proposal through structured outputs. The pricing model, trained on 70 examples combining real and human-verified synthetic data, achieves R^2 = 0.807 on held-out data with a mean absolute error of 3688 USD. The system reduces proposal generation time from multiple hours to under 10 minutes. We describe the MLAT framework, structured output architecture, training methodology under extreme data scarcity, and sensitivity analysis demonstrating meaningful learned relationships. MLAT generalizes to domains requiring quantitative estimation combined with contextual reasoning.

The Hierarchy of Agentic Capabilities: Evaluating Frontier Models on Realistic RL Environments

The advancement of large language model (LLM) based agents has shifted AI evaluation from single-turn response assessment to multi-step task completion in interactive environments. We present an empirical study evaluating frontier AI models on 150 workplace tasks within a realistic e-commerce RL environment from Surge. Our analysis reveals an empirically-derived \emph{hierarchy of agentic capabilities} that models must master for real-world deployment: (1) tool use, (2) planning and goal formation, (3) adaptability, (4) groundedness, and (5) common-sense reasoning. Even the best-performing models fail approximately 40\% of the tasks, with failures clustering predictably along this hierarchy. Weaker models struggle with fundamental tool use and planning, whereas stronger models primarily fail on tasks requiring contextual inference beyond explicit instructions. We introduce a task-centric design methodology for RL environments that emphasizes diversity and domain expert contributions, provide detailed failure analysis, and discuss implications for agent development. Our findings suggest that while current frontier models can demonstrate coherent multi-step behavior, substantial capability gaps remain before achieving human-level task completion in realistic workplace settings.

FrontierCS: Evolving Challenges for Evolving Intelligence

We introduce FrontierCS, a benchmark of 156 open-ended problems across diverse areas of computer science, designed and reviewed by experts, including CS PhDs and top-tier competitive programming participants and problem setters. Unlike existing benchmarks that focus on tasks with known optimal solutions, FrontierCS targets problems where the optimal solution is unknown, but the quality of a solution can be objectively evaluated. Models solve these tasks by implementing executable programs rather than outputting a direct answer. FrontierCS includes algorithmic problems, which are often NP-hard variants of competitive programming problems with objective partial scoring, and research problems with the same property. For each problem we provide an expert reference solution and an automatic evaluator. Combining open-ended design, measurable progress, and expert curation, FrontierCS provides a benchmark at the frontier of computer-science difficulty. Empirically, we find that frontier reasoning models still lag far behind human experts on both the algorithmic and research tracks, that increasing reasoning budgets alone does not close this gap, and that models often over-optimize for generating merely workable code instead of discovering high-quality algorithms and system designs.

Discovering Language Model Behaviors with Model-Written Evaluations

As language models (LMs) scale, they develop many novel behaviors, good and bad, exacerbating the need to evaluate how they behave. Prior work creates evaluations with crowdwork (which is time-consuming and expensive) or existing data sources (which are not always available). Here, we automatically generate evaluations with LMs. We explore approaches with varying amounts of human effort, from instructing LMs to write yes/no questions to making complex Winogender schemas with multiple stages of LM-based generation and filtering. Crowdworkers rate the examples as highly relevant and agree with 90-100% of labels, sometimes more so than corresponding human-written datasets. We generate 154 datasets and discover new cases of inverse scaling where LMs get worse with size. Larger LMs repeat back a dialog user's preferred answer ("sycophancy") and express greater desire to pursue concerning goals like resource acquisition and goal preservation. We also find some of the first examples of inverse scaling in RL from Human Feedback (RLHF), where more RLHF makes LMs worse. For example, RLHF makes LMs express stronger political views (on gun rights and immigration) and a greater desire to avoid shut down. Overall, LM-written evaluations are high-quality and let us quickly discover many novel LM behaviors.

Measuring Progress on Scalable Oversight for Large Language Models

Developing safe and useful general-purpose AI systems will require us to make progress on scalable oversight: the problem of supervising systems that potentially outperform us on most skills relevant to the task at hand. Empirical work on this problem is not straightforward, since we do not yet have systems that broadly exceed our abilities. This paper discusses one of the major ways we think about this problem, with a focus on ways it can be studied empirically. We first present an experimental design centered on tasks for which human specialists succeed but unaided humans and current general AI systems fail. We then present a proof-of-concept experiment meant to demonstrate a key feature of this experimental design and show its viability with two question-answering tasks: MMLU and time-limited QuALITY. On these tasks, we find that human participants who interact with an unreliable large-language-model dialog assistant through chat -- a trivial baseline strategy for scalable oversight -- substantially outperform both the model alone and their own unaided performance. These results are an encouraging sign that scalable oversight will be tractable to study with present models and bolster recent findings that large language models can productively assist humans with difficult tasks.