Probabilistic emotion and sentiment modelling of patient-reported experiences

This study introduces a novel methodology for modelling patient emotions from online patient experience narratives. We employed metadata network topic modelling to analyse patient-reported experiences from Care Opinion, revealing key emotional themes linked to patient-caregiver interactions and clinical outcomes. We develop a probabilistic, context-specific emotion recommender system capable of predicting both multilabel emotions and binary sentiments using a naive Bayes classifier using contextually meaningful topics as predictors. The superior performance of our predicted emotions under this model compared to baseline models was assessed using the information retrieval metrics nDCG and Q-measure, and our predicted sentiments achieved an F1 score of 0.921, significantly outperforming standard sentiment lexicons. This method offers a transparent, cost-effective way to understand patient feedback, enhancing traditional collection methods and informing individualised patient care. Our findings are accessible via an R package and interactive dashboard, providing valuable tools for healthcare researchers and practitioners.

Personality Profiling: How informative are social media profiles in predicting personal information?

Personality profiling has been utilised by companies for targeted advertising, political campaigns and vaccine campaigns. However, the accuracy and versatility of such models still remains relatively unknown. Consequently, we aim to explore the extent to which peoples' online digital footprints can be used to profile their Myers-Briggs personality type. We analyse and compare the results of four models: logistic regression, naive Bayes, support vector machines (SVMs) and random forests. We discover that a SVM model achieves the best accuracy of 20.95% for predicting someones complete personality type. However, logistic regression models perform only marginally worse and are significantly faster to train and perform predictions. We discover that many labelled datasets present substantial class imbalances of personal characteristics on social media, including our own. As a result, we highlight the need for attentive consideration when reporting model performance on these datasets and compare a number of methods for fixing the class-imbalance problems. Moreover, we develop a statistical framework for assessing the importance of different sets of features in our models. We discover some features to be more informative than others in the Intuitive/Sensory (p = 0.032) and Thinking/Feeling (p = 0.019) models. While we apply these methods to Myers-Briggs personality profiling, they could be more generally used for any labelling of individuals on social media.

Revealing Patient-Reported Experiences in Healthcare from Social Media using the DAPMAV Framework

Understanding patient experience in healthcare is increasingly important and desired by medical professionals in a patient-centred care approach. Healthcare discourse on social media presents an opportunity to gain a unique perspective on patient-reported experiences, complementing traditional survey data. These social media reports often appear as first-hand accounts of patients' journeys through the healthcare system, whose details extend beyond the confines of structured surveys and at a far larger scale than focus groups. However, in contrast with the vast presence of patient-experience data on social media and the potential benefits the data offers, it attracts comparatively little research attention due to the technical proficiency required for text analysis. In this paper, we introduce the Design-Acquire-Process-Model-Analyse-Visualise (DAPMAV) framework to equip non-technical domain experts with a structured approach that will enable them to capture patient-reported experiences from social media data. We apply this framework in a case study on prostate cancer data from /r/ProstateCancer, demonstrate the framework's value in capturing specific aspects of patient concern (such as sexual dysfunction), provide an overview of the discourse, and show narrative and emotional progression through these stories. We anticipate this framework to apply to a wide variety of areas in healthcare, including capturing and differentiating experiences across minority groups, geographic boundaries, and types of illnesses.

Generalized Word Shift Graphs: A Method for Visualizing and Explaining Pairwise Comparisons Between Texts

A common task in computational text analyses is to quantify how two corpora differ according to a measurement like word frequency, sentiment, or information content. However, collapsing the texts' rich stories into a single number is often conceptually perilous, and it is difficult to confidently interpret interesting or unexpected textual patterns without looming concerns about data artifacts or measurement validity. To better capture fine-grained differences between texts, we introduce generalized word shift graphs, visualizations which yield a meaningful and interpretable summary of how individual words contribute to the variation between two texts for any measure that can be formulated as a weighted average. We show that this framework naturally encompasses many of the most commonly used approaches for comparing texts, including relative frequencies, dictionary scores, and entropy-based measures like the Kullback-Leibler and Jensen-Shannon divergences. Through several case studies, we demonstrate how generalized word shift graphs can be flexibly applied across domains for diagnostic investigation, hypothesis generation, and substantive interpretation. By providing a detailed lens into textual shifts between corpora, generalized word shift graphs help computational social scientists, digital humanists, and other text analysis practitioners fashion more robust scientific narratives.

Symptom extraction from the narratives of personal experiences with COVID-19 on Reddit

Social media discussion of COVID-19 provides a rich source of information into how the virus affects people's lives that is qualitatively different from traditional public health datasets. In particular, when individuals self-report their experiences over the course of the virus on social media, it can allow for identification of the emotions each stage of symptoms engenders in the patient. Posts to the Reddit forum r/COVID19Positive contain first-hand accounts from COVID-19 positive patients, giving insight into personal struggles with the virus. These posts often feature a temporal structure indicating the number of days after developing symptoms the text refers to. Using topic modelling and sentiment analysis, we quantify the change in discussion of COVID-19 throughout individuals' experiences for the first 14 days since symptom onset. Discourse on early symptoms such as fever, cough, and sore throat was concentrated towards the beginning of the posts, while language indicating breathing issues peaked around ten days. Some conversation around critical cases was also identified and appeared at a roughly constant rate. We identified two clear clusters of positive and negative emotions associated with the evolution of these symptoms and mapped their relationships. Our results provide a perspective on the patient experience of COVID-19 that complements other medical data streams and can potentially reveal when mental health issues might appear.

A framework for streamlined statistical prediction using topic models

In the Humanities and Social Sciences, there is increasing interest in approaches to information extraction, prediction, intelligent linkage, and dimension reduction applicable to large text corpora. With approaches in these fields being grounded in traditional statistical techniques, the need arises for frameworks whereby advanced NLP techniques such as topic modelling may be incorporated within classical methodologies. This paper provides a classical, supervised, statistical learning framework for prediction from text, using topic models as a data reduction method and the topics themselves as predictors, alongside typical statistical tools for predictive modelling. We apply this framework in a Social Sciences context (applied animal behaviour) as well as a Humanities context (narrative analysis) as examples of this framework. The results show that topic regression models perform comparably to their much less efficient equivalents that use individual words as predictors.

Event detection in Twitter: A keyword volume approach

Event detection using social media streams needs a set of informative features with strong signals that need minimal preprocessing and are highly associated with events of interest. Identifying these informative features as keywords from Twitter is challenging, as people use informal language to express their thoughts and feelings. This informality includes acronyms, misspelled words, synonyms, transliteration and ambiguous terms. In this paper, we propose an efficient method to select the keywords frequently used in Twitter that are mostly associated with events of interest such as protests. The volume of these keywords is tracked in real time to identify the events of interest in a binary classification scheme. We use keywords within word-pairs to capture the context. The proposed method is to binarize vectors of daily counts for each word-pair by applying a spike detection temporal filter, then use the Jaccard metric to measure the similarity of the binary vector for each word-pair with the binary vector describing event occurrence. The top n word-pairs are used as features to classify any day to be an event or non-event day. The selected features are tested using multiple classifiers such as Naive Bayes, SVM, Logistic Regression, KNN and decision trees. They all produced AUC ROC scores up to 0.91 and F1 scores up to 0.79. The experiment is performed using the English language in multiple cities such as Melbourne, Sydney and Brisbane as well as the Indonesian language in Jakarta. The two experiments, comprising different languages and locations, yielded similar results.

Pachinko Prediction: A Bayesian method for event prediction from social media data

The combination of large open data sources with machine learning approaches presents a potentially powerful way to predict events such as protest or social unrest. However, accounting for uncertainty in such models, particularly when using diverse, unstructured datasets such as social media, is essential to guarantee the appropriate use of such methods. Here we develop a Bayesian method for predicting social unrest events in Australia using social media data. This method uses machine learning methods to classify individual postings to social media as being relevant, and an empirical Bayesian approach to calculate posterior event probabilities. We use the method to predict events in Australian cities over a period in 2017/18.

Enhancing keyword correlation for event detection in social networks using SVD and k-means: Twitter case study

Extracting textual features from tweets is a challenging process due to the noisy nature of the content and the weak signal of most of the words used. In this paper, we propose using singular value decomposition (SVD) with clustering to enhance the signals of the textual features in the tweets to improve the correlation with events. The proposed technique applies SVD to the time series vector for each feature to factorize the matrix of feature/day counts, in order to ensure the independence of the feature vectors. Afterwards, the k-means clustering is applied to build a look-up table that maps members of each cluster to the cluster-centroid. The lookup table is used to map each feature in the original data to the centroid of its cluster, then we calculate the sum of the term frequency vectors of all features in each cluster to the term-frequency-vector of the cluster centroid. To test the technique we calculated the correlations of the cluster centroids with the golden standard record (GSR) vector before and after summing the vectors of the cluster members to the centroid-vector. The proposed method is applied to multiple correlation techniques including the Pearson, Spearman, distance correlation and Kendal Tao. The experiments have also considered the different word forms and lengths of the features including keywords, n-grams, skip-grams and bags-of-words. The correlation results are enhanced significantly as the highest correlation scores have increased from 0.3 to 0.6, and the average correlation scores have increased from 0.3 to 0.4.

The emotional arcs of stories are dominated by six basic shapes

Advances in computing power, natural language processing, and digitization of text now make it possible to study a culture's evolution through its texts using a "big data" lens. Our ability to communicate relies in part upon a shared emotional experience, with stories often following distinct emotional trajectories and forming patterns that are meaningful to us. Here, by classifying the emotional arcs for a filtered subset of 1,327 stories from Project Gutenberg's fiction collection, we find a set of six core emotional arcs which form the essential building blocks of complex emotional trajectories. We strengthen our findings by separately applying Matrix decomposition, supervised learning, and unsupervised learning. For each of these six core emotional arcs, we examine the closest characteristic stories in publication today and find that particular emotional arcs enjoy greater success, as measured by downloads.