DiagFlowBench: Evaluating How Language Models Handle Off-Procedure Inputs in Grounded Diagnostic Dialogue

Language models increasingly serve as advisory systems in maintenance operations. To prevent hallucination, recent systems ground these models in procedural documentation to constrain them to approved steps. In practice, however, operator queries frequently stray from this path, requiring models to recognise out-of-scope inputs mid-conversation, a dynamic that current benchmarks rarely prioritise. We introduce DiagFlowBench, a dataset of 50 industrial diagnostic flowcharts from a consumer manufacturer converted into 1,676 multi-turn conversations that contrast compliant with out-of-scope utterances. Evaluating a panel of ten commercial and open-weight models reveals high variability in abstention rates, with models commonly selecting a real but contextually inadequate step rather than fabricating facts. The inherent plausibility and authority of this mapped but wrong advice exposes a challenging vulnerability for grounding systems.

FlowExtract: Procedural Knowledge Extraction from Maintenance Flowcharts

Maintenance procedures in manufacturing facilities are often documented as flowcharts in static PDFs or scanned images. They encode procedural knowledge essential for asset lifecycle management, yet inaccessible to modern operator support systems. Vision-language models, the dominant paradigm for image understanding, struggle to reconstruct connection topology from such diagrams. We present FlowExtract, a pipeline for extracting directed graphs from ISO 5807-standardized flowcharts. The system separates element detection from connectivity reconstruction, using YOLOv8 and EasyOCR for standard domain-aligned node detection and text extraction, combined with a novel edge detection method that analyzes arrowhead orientations and traces connecting lines backward to source nodes. Evaluated on industrial troubleshooting guides, FlowExtract achieves very high node detection and substantially outperforms vision-language model baselines on edge extraction, offering organizations a practical path toward queryable procedural knowledge representations. The implementation is available athttps://github.com/guille-gil/FlowExtract.

Procedural Knowledge Extraction from Industrial Troubleshooting Guides Using Vision Language Models

Industrial troubleshooting guides encode diagnostic procedures in flowchart-like diagrams where spatial layout and technical language jointly convey meaning. To integrate this knowledge into operator support systems, which assist shop-floor personnel in diagnosing and resolving equipment issues, the information must first be extracted and structured for machine interpretation. However, when performed manually, this extraction is labor-intensive and error-prone. Vision Language Models offer potential to automate this process by jointly interpreting visual and textual meaning, yet their performance on such guides remains underexplored. This paper evaluates two VLMs on extracting structured knowledge, comparing two prompting strategies: standard instruction-guided versus an augmented approach that cues troubleshooting layout patterns. Results reveal model-specific trade-offs between layout sensitivity and semantic robustness, informing practical deployment decisions.