An Artificial Intelligence-Based Framework for Predicting Emergency Department Overcrowding: Development and Evaluation Study

Background: Emergency department (ED) overcrowding remains a major challenge, causing delays in care and increased operational strain. Hospital management often reacts to congestion after it occurs. Machine learning predictive modeling offers a proactive approach by forecasting patient flow metrics, such as waiting count, to improve resource planning and hospital efficiency. Objective: This study develops machine learning models to predict ED waiting room occupancy at two time scales. The hourly model forecasts the waiting count six hours ahead (e.g., a 1 PM prediction for 7 PM), while the daily model estimates the average waiting count for the next 24 hours (e.g., a 5 PM prediction for the following day's average). These tools support staffing decisions and enable earlier interventions to reduce overcrowding. Methods: Data from a partner hospital's ED in the southeastern United States were used, integrating internal metrics and external features. Eleven machine learning algorithms, including traditional and deep learning models, were trained and evaluated. Feature combinations were optimized, and performance was assessed across varying patient volumes and hours. Results: TSiTPlus achieved the best hourly prediction (MAE: 4.19, MSE: 29.32). The mean hourly waiting count was 18.11, with a standard deviation of 9.77. Accuracy varied by hour, with MAEs ranging from 2.45 (11 PM) to 5.45 (8 PM). Extreme case analysis at one, two, and three standard deviations above the mean showed MAEs of 6.16, 10.16, and 15.59, respectively. For daily predictions, XCMPlus performed best (MAE: 2.00, MSE: 6.64), with a daily mean of 18.11 and standard deviation of 4.51. Conclusions: These models accurately forecast ED waiting room occupancy and support proactive resource allocation. Their implementation has the potential to improve patient flow and reduce overcrowding in emergency care settings.

A Study of Left Before Treatment Complete Emergency Department Patients: An Optimized Explanatory Machine Learning Framework

The issue of left before treatment complete (LBTC) patients is common in emergency departments (EDs). This issue represents a medico-legal risk and may cause a revenue loss. Thus, understanding the factors that cause patients to leave before treatment is complete is vital to mitigate and potentially eliminate these adverse effects. This paper proposes a framework for studying the factors that affect LBTC outcomes in EDs. The framework integrates machine learning, metaheuristic optimization, and model interpretation techniques. Metaheuristic optimization is used for hyperparameter optimization--one of the main challenges of machine learning model development. Three metaheuristic optimization algorithms are employed for optimizing the parameters of extreme gradient boosting (XGB), which are simulated annealing (SA), adaptive simulated annealing (ASA), and adaptive tabu simulated annealing (ATSA). The optimized XGB models are used to predict the LBTC outcomes for the patients under treatment in ED. The designed algorithms are trained and tested using four data groups resulting from the feature selection phase. The model with the best predictive performance is interpreted using SHaply Additive exPlanations (SHAP) method. The findings show that ATSA-XGB outperformed other mode configurations with an accuracy, area under the curve (AUC), sensitivity, specificity, and F1-score of 86.61%, 87.50%, 85.71%, 87.51%, and 86.60%, respectively. The degree and the direction of effects of each feature were determined and explained using the SHAP method.