Better Semi-supervised Learning for Multi-domain ASR Through Incremental Retraining and Data Filtering

Fine-tuning pretrained ASR models for specific domains is challenging when labeled data is scarce. But unlabeled audio and labeled data from related domains are often available. We propose an incremental semi-supervised learning pipeline that first integrates a small in-domain labeled set and an auxiliary dataset from a closely related domain, achieving a relative improvement of 4% over no auxiliary data. Filtering based on multi-model consensus or named entity recognition (NER) is then applied to select and iteratively refine pseudo-labels, showing slower performance saturation compared to random selection. Evaluated on the multi-domain Wow call center and Fisher English corpora, it outperforms single-step fine-tuning. Consensus-based filtering outperforms other methods, providing up to 22.3% relative improvement on Wow and 24.8% on Fisher over single-step fine-tuning with random selection. NER is the second-best filter, providing competitive performance at a lower computational cost.

Zero-shot Slot Filling in the Age of LLMs for Dialogue Systems

Zero-shot slot filling is a well-established subtask of Natural Language Understanding (NLU). However, most existing methods primarily focus on single-turn text data, overlooking the unique complexities of conversational dialogue. Conversational data is highly dynamic, often involving abrupt topic shifts, interruptions, and implicit references that make it difficult to directly apply zero-shot slot filling techniques, even with the remarkable capabilities of large language models (LLMs). This paper addresses these challenges by proposing strategies for automatic data annotation with slot induction and black-box knowledge distillation (KD) from a teacher LLM to a smaller model, outperforming vanilla LLMs on internal datasets by 26% absolute increase in F1 score. Additionally, we introduce an efficient system architecture for call center product settings that surpasses off-the-shelf extractive models by 34% relative F1 score, enabling near real-time inference on dialogue streams with higher accuracy, while preserving low latency.