Multimodal Interaction and Intention Communication for Industrial Robots

Successful adoption of industrial robots will strongly depend on their ability to safely and efficiently operate in human environments, engage in natural communication, understand their users, and express intentions intuitively while avoiding unnecessary distractions. To achieve this advanced level of Human-Robot Interaction (HRI), robots need to acquire and incorporate knowledge of their users' tasks and environment and adopt multimodal communication approaches with expressive cues that combine speech, movement, gazes, and other modalities. This paper presents several methods to design, enhance, and evaluate expressive HRI systems for non-humanoid industrial robots. We present the concept of a small anthropomorphic robot communicating as a proxy for its non-humanoid host, such as a forklift. We developed a multimodal and LLM-enhanced communication framework for this robot and evaluated it in several lab experiments, using gaze tracking and motion capture to quantify how users perceive the robot and measure the task progress.

Evaluating Efficiency and Engagement in Scripted and LLM-Enhanced Human-Robot Interactions

To achieve natural and intuitive interaction with people, HRI frameworks combine a wide array of methods for human perception, intention communication, human-aware navigation and collaborative action. In practice, when encountering unpredictable behavior of people or unexpected states of the environment, these frameworks may lack the ability to dynamically recognize such states, adapt and recover to resume the interaction. Large Language Models (LLMs), owing to their advanced reasoning capabilities and context retention, present a promising solution for enhancing robot adaptability. This potential, however, may not directly translate to improved interaction metrics. This paper considers a representative interaction with an industrial robot involving approach, instruction, and object manipulation, implemented in two conditions: (1) fully scripted and (2) including LLM-enhanced responses. We use gaze tracking and questionnaires to measure the participants' task efficiency, engagement, and robot perception. The results indicate higher subjective ratings for the LLM condition, but objective metrics show that the scripted condition performs comparably, particularly in efficiency and focus during simple tasks. We also note that the scripted condition may have an edge over LLM-enhanced responses in terms of response latency and energy consumption, especially for trivial and repetitive interactions.