EmpGAN: Multi-resolution Interactive Empathetic Dialogue Generation

Conventional emotional dialogue system focuses on generating emotion-rich replies. Studies on emotional intelligence suggest that constructing a more empathetic dialogue system, which is sensitive to the users' expressed emotion, is a crucial step towards a more humanized human-machine conversation. However, obstacles to establishing such an empathetic conversational system are still far beyond current progress: 1) Simply considering the sentence-level emotions while neglecting the more precise token-level emotions may lead to insufficient emotion perceptivity. 2) Merely relying on the dialogue history but overlooking the potential of user feedback for the generated responses further aggravates the insufficient emotion perceptivity deficiencies. To address the above challenges, we propose the EmpGAN, a multi-resolution adversarial empathetic dialogue generation model to generate more appropriate and empathetic responses. To capture the nuances of user feelings sufficiently, EmpGAN generates responses by jointly taking both the coarse-grained sentence-level and fine-grained token-level emotions into account. Moreover, an interactive adversarial learning framework is introduced to further identify whether the generated responses evoke emotion perceptivity in dialogues regarding both the dialogue history and user feedback. Experiments show that our model outperforms the state-of-the-art baseline by a significant margin in terms of both content quality as well as the emotion perceptivity. In particular, the distinctiveness on the DailyDialog dataset is increased up to 129%.

Explicit State Tracking with Semi-Supervision for Neural Dialogue Generation

The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the \emph{expensive nature of state labeling} and the \emph{weak interpretability} make the dialogue state tracking a challenging problem for both task-oriented and non-task-oriented dialogue generation: For generating responses in task-oriented dialogues, state tracking is usually learned from manually annotated corpora, where the human annotation is expensive for training; for generating responses in non-task-oriented dialogues, most of existing work neglects the explicit state tracking due to the unlimited number of dialogue states. In this paper, we propose the \emph{semi-supervised explicit dialogue state tracker} (SEDST) for neural dialogue generation. To this end, our approach has two core ingredients: \emph{CopyFlowNet} and \emph{posterior regularization}. Specifically, we propose an encoder-decoder architecture, named \emph{CopyFlowNet}, to represent an explicit dialogue state with a probabilistic distribution over the vocabulary space. To optimize the training procedure, we apply a posterior regularization strategy to integrate indirect supervision. Extensive experiments conducted on both task-oriented and non-task-oriented dialogue corpora demonstrate the effectiveness of our proposed model. Moreover, we find that our proposed semi-supervised dialogue state tracker achieves a comparable performance as state-of-the-art supervised learning baselines in state tracking procedure.

A Survey on Dialogue Systems: Recent Advances and New Frontiers

Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as computer vision, natural language processing, and recommender systems. For dialogue systems, deep learning can leverage a massive amount of data to learn meaningful feature representations and response generation strategies, while requiring a minimum amount of hand-crafting. In this article, we give an overview to these recent advances on dialogue systems from various perspectives and discuss some possible research directions. In particular, we generally divide existing dialogue systems into task-oriented and non-task-oriented models, then detail how deep learning techniques help them with representative algorithms and finally discuss some appealing research directions that can bring the dialogue system research into a new frontier.