User-Like Bots for Cognitive Automation: A Survey

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack of intelligent bots that can adapt to web environments' variability and dynamic nature. Unlike human users, they have difficulty understanding and exploiting the affordances across multiple virtual environments. Despite the hype, bots with human user-like cognition do not currently exist. Chatbots, for instance, lack situational awareness on the digital platforms where they operate, preventing them from enacting meaningful and autonomous intelligent behavior similar to human users. In this survey, we aim to explore the role of cognitive architectures in supporting efforts towards engineering software bots with advanced general intelligence. We discuss how cognitive architectures can contribute to creating intelligent software bots. Furthermore, we highlight key architectural recommendations for the future development of autonomous, user-like cognitive bots.

Towards Cognitive Bots: Architectural Research Challenges

Software bots operating in multiple virtual digital platforms must understand the platforms' affordances and behave like human users. Platform affordances or features differ from one application platform to another or through a life cycle, requiring such bots to be adaptable. Moreover, bots in such platforms could cooperate with humans or other software agents for work or to learn specific behavior patterns. However, present-day bots, particularly chatbots, other than language processing and prediction, are far from reaching a human user's behavior level within complex business information systems. They lack the cognitive capabilities to sense and act in such virtual environments, rendering their development a challenge to artificial general intelligence research. In this study, we problematize and investigate assumptions in conceptualizing software bot architecture by directing attention to significant architectural research challenges in developing cognitive bots endowed with complex behavior for operation on information systems. As an outlook, we propose alternate architectural assumptions to consider in future bot design and bot development frameworks.