Abstract:We present Match Chat, a real-time, agent-driven assistant designed to enhance the tennis fan experience by delivering instant, accurate responses to match-related queries. Match Chat integrates Generative Artificial Intelligence (GenAI) with Generative Computing (GenComp) techniques to synthesize key insights during live tennis singles matches. The system debuted at the 2025 Wimbledon Championships and the 2025 US Open, where it provided about 1 million users with seamless access to streaming and static data through natural language queries. The architecture is grounded in an Agent-Oriented Architecture (AOA) combining rule engines, predictive models, and agents to pre-process and optimize user queries before passing them to GenAI components. The Match Chat system had an answer accuracy of 92.83% with an average response time of 6.25 seconds under loads of up to 120 requests per second (RPS). Over 96.08% of all queries were guided using interactive prompt design, contributing to a user experience that prioritized clarity, responsiveness, and minimal effort. The system was designed to mask architectural complexity, offering a frictionless and intuitive interface that required no onboarding or technical familiarity. Across both Grand Slam deployments, Match Chat maintained 100% uptime and supported nearly 1 million unique users, underscoring the scalability and reliability of the platform. This work introduces key design patterns for real-time, consumer-facing AI systems that emphasize speed, precision, and usability that highlights a practical path for deploying performant agentic systems in dynamic environments.
Abstract:We introduce a method of meta-prompting that jointly produces fluent text for complex tasks while optimizing the similarity of neural states between a human's mental expectation and a Large Language Model's (LLM) neural processing. A technique of agentic reinforcement learning is applied, in which an LLM as a Judge (LLMaaJ) teaches another LLM, through in-context learning, how to produce content by interpreting the intended and unintended generated text traits. To measure human mental beliefs around content production, users modify long form AI-generated text articles before publication at the US Open 2024 tennis Grand Slam. Now, an LLMaaJ can solve the Theory of Mind (ToM) alignment problem by anticipating and including human edits within the creation of text from an LLM. Throughout experimentation and by interpreting the results of a live production system, the expectations of human content reviewers had 100% of alignment with AI 53.8% of the time with an average iteration count of 4.38. The geometric interpretation of content traits such as factualness, novelty, repetitiveness, and relevancy over a Hilbert vector space combines spatial volume (all trait importance) with vertices alignment (individual trait relevance) enabled the LLMaaJ to optimize on Human ToM. This resulted in an increase in content quality by extending the coverage of tennis action. Our work that was deployed at the US Open 2024 has been used across other live events within sports and entertainment.