CAB: Empathetic Dialogue Generation with Cognition, Affection and Behavior

Empathy is an important characteristic to be considered when building a more intelligent and humanized dialogue agent. However, existing methods did not fully comprehend empathy as a complex process involving three aspects: cognition, affection and behavior. In this paper, we propose CAB, a novel framework that takes a comprehensive perspective of cognition, affection and behavior to generate empathetic responses. For cognition, we build paths between critical keywords in the dialogue by leveraging external knowledge. This is because keywords in a dialogue are the core of sentences. Building the logic relationship between keywords, which is overlooked by the majority of existing works, can improve the understanding of keywords and contextual logic, thus enhance the cognitive ability. For affection, we capture the emotional dependencies with dual latent variables that contain both interlocutors' emotions. The reason is that considering both interlocutors' emotions simultaneously helps to learn the emotional dependencies. For behavior, we use appropriate dialogue acts to guide the dialogue generation to enhance the empathy expression. Extensive experiments demonstrate that our multi-perspective model outperforms the state-of-the-art models in both automatic and manual evaluation.

Fine-Grained Emotion Classification of Chinese Microblogs Based on Graph Convolution Networks

Microblogs are widely used to express people's opinions and feelings in daily life. Sentiment analysis (SA) can timely detect personal sentiment polarities through analyzing text. Deep learning approaches have been broadly used in SA but still have not fully exploited syntax information. In this paper, we propose a syntax-based graph convolution network (GCN) model to enhance the understanding of diverse grammatical structures of Chinese microblogs. In addition, a pooling method based on percentile is proposed to improve the accuracy of the model. In experiments, for Chinese microblogs emotion classification categories including happiness, sadness, like, anger, disgust, fear, and surprise, the F-measure of our model reaches 82.32% and exceeds the state-of-the-art algorithm by 5.90%. The experimental results show that our model can effectively utilize the information of dependency parsing to improve the performance of emotion detection. What is more, we annotate a new dataset for Chinese emotion classification, which is open to other researchers.