Evaluation of a semi-autonomous attentive listening system with takeover prompting

The handling of communication breakdowns and loss of engagement is an important aspect of spoken dialogue systems, particularly for chatting systems such as attentive listening, where the user is mostly speaking. We presume that a human is best equipped to handle this task and rescue the flow of conversation. To this end, we propose a semi-autonomous system, where a remote operator can take control of an autonomous attentive listening system in real-time. In order to make human intervention easy and consistent, we introduce automatic detection of low interest and engagement to provide explicit takeover prompts to the remote operator. We implement this semi-autonomous system which detects takeover points for the operator and compare it to fully tele-operated and fully autonomous attentive listening systems. We find that the semi-autonomous system is generally perceived more positively than the autonomous system. The results suggest that identifying points of conversation when the user starts to lose interest may help us improve a fully autonomous dialogue system.

Acknowledgment of Emotional States: Generating Validating Responses for Empathetic Dialogue

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional states, thoughts, and actions. This study introduces the first framework designed to engender empathetic dialogue with validating responses. Our approach incorporates a tripartite module system: 1) validation timing detection, 2) users' emotional state identification, and 3) validating response generation. Utilizing Japanese EmpatheticDialogues dataset - a textual-based dialogue dataset consisting of 8 emotional categories from Plutchik's wheel of emotions - the Task Adaptive Pre-Training (TAPT) BERT-based model outperforms both random baseline and the ChatGPT performance, in term of F1-score, in all modules. Further validation of our model's efficacy is confirmed in its application to the TUT Emotional Storytelling Corpus (TESC), a speech-based dialogue dataset, by surpassing both random baseline and the ChatGPT. This consistent performance across both textual and speech-based dialogues underscores the effectiveness of our framework in fostering empathetic human-AI communication.

An Analysis of User Behaviors for Objectively Evaluating Spoken Dialogue Systems

Establishing evaluation schemes for spoken dialogue systems is important, but it can also be challenging. While subjective evaluations are commonly used in user experiments, objective evaluations are necessary for research comparison and reproducibility. To address this issue, we propose a framework for indirectly but objectively evaluating systems based on users' behaviors. In this paper, to this end, we investigate the relationship between user behaviors and subjective evaluation scores in social dialogue tasks: attentive listening, job interview, and first-meeting conversation. The results reveal that in dialogue tasks where user utterances are primary, such as attentive listening and job interview, indicators like the number of utterances and words play a significant role in evaluation. Observing disfluency also can indicate the effectiveness of formal tasks, such as job interview. On the other hand, in dialogue tasks with high interactivity, such as first-meeting conversation, behaviors related to turn-taking, like average switch pause length, become more important. These findings suggest that selecting appropriate user behaviors can provide valuable insights for objective evaluation in each social dialogue task.

An Analysis of User Behaviours for Objectively Evaluating Spoken Dialogue Systems

Establishing evaluation schemes for spoken dialogue systems is important, but it can also be challenging. While subjective evaluations are commonly used in user experiments, objective evaluations are necessary for research comparison and reproducibility. To address this issue, we propose a framework for indirectly but objectively evaluating systems based on users' behaviours. In this paper, to this end, we investigate the relationship between user behaviours and subjective evaluation scores in social dialogue tasks: attentive listening, job interview, and first-meeting conversation. The results reveal that in dialogue tasks where user utterances are primary, such as attentive listening and job interview, indicators like the number of utterances and words play a significant role in evaluation. Observing disfluency also can indicate the effectiveness of formal tasks, such as job interview. On the other hand, in dialogue tasks with high interactivity, such as first-meeting conversation, behaviours related to turn-taking, like average switch pause length, become more important. These findings suggest that selecting appropriate user behaviours can provide valuable insights for objective evaluation in each social dialogue task.

Towards Objective Evaluation of Socially-Situated Conversational Robots: Assessing Human-Likeness through Multimodal User Behaviors

This paper tackles the challenging task of evaluating socially situated conversational robots and presents a novel objective evaluation approach that relies on multimodal user behaviors. In this study, our main focus is on assessing the human-likeness of the robot as the primary evaluation metric. While previous research often relied on subjective evaluations from users, our approach aims to evaluate the robot's human-likeness based on observable user behaviors indirectly, thus enhancing objectivity and reproducibility. To begin, we created an annotated dataset of human-likeness scores, utilizing user behaviors found in an attentive listening dialogue corpus. We then conducted an analysis to determine the correlation between multimodal user behaviors and human-likeness scores, demonstrating the feasibility of our proposed behavior-based evaluation method.

Alzheimer's Dementia Detection through Spontaneous Dialogue with Proactive Robotic Listeners

As the aging of society continues to accelerate, Alzheimer's Disease (AD) has received more and more attention from not only medical but also other fields, such as computer science, over the past decade. Since speech is considered one of the effective ways to diagnose cognitive decline, AD detection from speech has emerged as a hot topic. Nevertheless, such approaches fail to tackle several key issues: 1) AD is a complex neurocognitive disorder which means it is inappropriate to conduct AD detection using utterance information alone while ignoring dialogue information; 2) Utterances of AD patients contain many disfluencies that affect speech recognition yet are helpful to diagnosis; 3) AD patients tend to speak less, causing dialogue breakdown as the disease progresses. This fact leads to a small number of utterances, which may cause detection bias. Therefore, in this paper, we propose a novel AD detection architecture consisting of two major modules: an ensemble AD detector and a proactive listener. This architecture can be embedded in the dialogue system of conversational robots for healthcare.

ERICA: An Empathetic Android Companion for Covid-19 Quarantine

Over the past year, research in various domains, including Natural Language Processing (NLP), has been accelerated to fight against the COVID-19 pandemic, yet such research has just started on dialogue systems. In this paper, we introduce an end-to-end dialogue system which aims to ease the isolation of people under self-quarantine. We conduct a control simulation experiment to assess the effects of the user interface, a web-based virtual agent called Nora vs. the android ERICA via a video call. The experimental results show that the android offers a more valuable user experience by giving the impression of being more empathetic and engaging in the conversation due to its nonverbal information, such as facial expressions and body gestures.

Intelligent Conversational Android ERICA Applied to Attentive Listening and Job Interview

Following the success of spoken dialogue systems (SDS) in smartphone assistants and smart speakers, a number of communicative robots are developed and commercialized. Compared with the conventional SDSs designed as a human-machine interface, interaction with robots is expected to be in a closer manner to talking to a human because of the anthropomorphism and physical presence. The goal or task of dialogue may not be information retrieval, but the conversation itself. In order to realize human-level "long and deep" conversation, we have developed an intelligent conversational android ERICA. We set up several social interaction tasks for ERICA, including attentive listening, job interview, and speed dating. To allow for spontaneous, incremental multiple utterances, a robust turn-taking model is implemented based on TRP (transition-relevance place) prediction, and a variety of backchannels are generated based on time frame-wise prediction instead of IPU-based prediction. We have realized an open-domain attentive listening system with partial repeats and elaborating questions on focus words as well as assessment responses. It has been evaluated with 40 senior people, engaged in conversation of 5-7 minutes without a conversation breakdown. It was also compared against the WOZ setting. We have also realized a job interview system with a set of base questions followed by dynamic generation of elaborating questions. It has also been evaluated with student subjects, showing promising results.

Designing Precise and Robust Dialogue Response Evaluators

Automatic dialogue response evaluator has been proposed as an alternative to automated metrics and human evaluation. However, existing automatic evaluators achieve only moderate correlation with human judgement and they are not robust. In this work, we propose to build a reference-free evaluator and exploit the power of semi-supervised training and pretrained (masked) language models. Experimental results demonstrate that the proposed evaluator achieves a strong correlation (> 0.6) with human judgement and generalizes robustly to diverse responses and corpora. We open-source the code and data in https://github.com/ZHAOTING/dialog-processing.