Responsible Personalisation: The Double-Edged Sword of Personalisation in Human-Robot Interaction

While personalisation is becoming a defining capability in human-robot interaction (HRI), the existing literature on responsible personalisation remains fragmented, offering isolated accounts of ethical risks without a structured understanding of how they emerge across interaction contexts. This gap is particularly critical in HRI, where robots' embodiment and social presence can amplify and reshape such risks or generate new types of risks. We present a lifecycle-based and context-sensitive framework for personalised HRI, grounded in an embodiment-aware perspective. The framework combines stages of the personalisation process with interaction characteristics (short-term vs. long-term, open-domain vs. closed-domain), enabling systematic analysis of how risks arise and evolve. Building on this, we conduct an integrative analysis of key ethical risks, including autonomy erosion, biased user modelling, manipulation, dehumanisation, and privacy violations, and examine how they manifest across contexts. We translate these insights into actionable design recommendations and outline open research challenges. By structuring both the design space and risk landscape of personalised HRI, this work provides a foundation for more systematic, transparent, and ethically grounded approaches to personalised robot behaviour.

Measuring Transparency in Intelligent Robots

As robots become increasingly integrated into our daily lives, the need to make them transparent has never been more critical. Yet, despite its importance in human-robot interaction, a standardized measure of robot transparency has been missing until now. This paper addresses this gap by presenting the first comprehensive scale to measure perceived transparency in robotic systems, available in English, German, and Italian languages. Our approach conceptualizes transparency as a multidimensional construct, encompassing explainability, legibility, predictability, and meta-understanding. The proposed scale was a product of a rigorous three-stage process involving 1,223 participants. Firstly, we generated the items of our scale, secondly, we conducted an exploratory factor analysis, and thirdly, a confirmatory factor analysis served to validate the factor structure of the newly developed TOROS scale. The final scale encompasses 26 items and comprises three factors: Illegibility, Explainability, and Predictability. TOROS demonstrates high cross-linguistic reliability, inter-factor correlation, model fit, internal consistency, and convergent validity across the three cross-national samples. This empirically validated tool enables the assessment of robot transparency and contributes to the theoretical understanding of this complex construct. By offering a standardized measure, we facilitate consistent and comparable research in human-robot interaction in which TOROS can serve as a benchmark.

Proceeding of the 1st Workshop on Social Robots Personalisation At the crossroads between engineering and humanities

Nowadays, robots are expected to interact more physically, cognitively, and socially with people. They should adapt to unpredictable contexts alongside individuals with various behaviours. For this reason, personalisation is a valuable attribute for social robots as it allows them to act according to a specific user's needs and preferences and achieve natural and transparent robot behaviours for humans. If correctly implemented, personalisation could also be the key to the large-scale adoption of social robotics. However, achieving personalisation is arduous as it requires us to expand the boundaries of robotics by taking advantage of the expertise of various domains. Indeed, personalised robots need to analyse and model user interactions while considering their involvement in the adaptative process. It also requires us to address ethical and socio-cultural aspects of personalised HRI to achieve inclusive and diverse interaction and avoid deception and misplaced trust when interacting with the users. At the same time, policymakers need to ensure regulations in view of possible short-term and long-term adaptive HRI. This workshop aims to raise an interdisciplinary discussion on personalisation in robotics. It aims at bringing researchers from different fields together to propose guidelines for personalisation while addressing the following questions: how to define it - how to achieve it - and how it should be guided to fit legal and ethical requirements.