Abstract:Dynamic manufacturing environments require multi-agent systems to coordinate effectively under frequent operational disturbances such as machine failures, urgent job arrivals, and processing time variations. Existing multi-agent reinforcement learning approaches treat each disturbance episode independently, discarding valuable coordination experience that could accelerate future adaptation. In this paper, we propose a Graph-Structured Experiential Memory (GSEM) framework for multi-agent coordination in dynamic manufacturing. The framework encodes historical coordination episodes as heterogeneous relational graphs that capture task dependencies, machine states, and inter-agent collaboration patterns. When a new disturbance occurs, a graph neural network-based retrieval mechanism identifies structurally similar past episodes, enabling experience-guided policy adaptation rather than learning from scratch. Experiments on dynamic flexible job-shop scheduling benchmarks with three disturbance types show that GSEM reduces makespan by 4.1%-10.0% and adaptation time by 33%-38% compared to the strongest memory-augmented baseline, with the advantage increasing under higher disturbance frequency. Ablation studies and cross-disturbance transfer experiments further validate the necessity of graph-structured encoding and similarity-based retrieval and demonstrate the cross-disturbance generalizability of learned coordination patterns.
Abstract:In modern IT operations (IT-Ops), the cost of an incorrect repair often exceeds the cost of no action at all. Yet existing automated remediation systems are designed to generate actions rather than to decide whether intervention is warranted, leaving safety as an afterthought enforced by manual approval. This paper makes three contributions to close this gap: (i) we reformulate safe remediation as a risk-constrained intervention decision problem and cast it as a Constrained Markov Decision Process (CMDP), in which the agent maximizes repair success subject to a bounded false remediation rate (FRR); (ii) we introduce a three-dimensional risk decomposition comprising blast radius, reversibility, and epistemic uncertainty, providing operators with an interpretable per-action safety interface; and (iii) we design a context-adaptive human-in-the-loop (HITL) gate that turns escalation from a binary failsafe into a bandwidth-aware control layer responsive to on-call load and business criticality. The full policy is learned offline from historical incident logs, enabling explicit control of the expected FRR. Experiments on the Train Ticket microservice benchmark with Chaos Mesh fault injection and an RCAEval-aligned fault taxonomy show that our framework reduces FRR by 39% while improving repair success by 2.5 points over a strong runbook baseline, and reduces on-call escalation load by 17% relative to a fixed-threshold variant.