Beyond Task-Oriented and Chitchat Dialogues: Proactive and Transition-Aware Conversational Agents

Conversational agents have traditionally been developed for either task-oriented dialogue (TOD) or open-ended chitchat, with limited progress in unifying the two. Yet, real-world conversations naturally involve fluid transitions between these modes. To address this gap, we introduce TACT (TOD-And-Chitchat Transition), a dataset designed for transition-aware dialogue modeling that incorporates structurally diverse and integrated mode flows. TACT supports both user- and agent-driven mode switches, enabling robust modeling of complex conversational dynamics. To evaluate an agent's ability to initiate and recover from mode transitions, we propose two new metrics -- Switch and Recovery. Models trained on TACT outperform baselines in both intent detection and mode transition handling. Moreover, applying Direct Preference Optimization (DPO) to TACT-trained models yields additional gains, achieving 75.74\% joint mode-intent accuracy and a 70.1\% win rate against GPT-4o in human evaluation. These results demonstrate that pairing structurally diverse data with DPO enhances response quality and transition control, paving the way for more proactive and transition-aware conversational agents.

MIRAGE: A Metric-Intensive Benchmark for Retrieval-Augmented Generation Evaluation

Retrieval-Augmented Generation (RAG) has gained prominence as an effective method for enhancing the generative capabilities of Large Language Models (LLMs) through the incorporation of external knowledge. However, the evaluation of RAG systems remains a challenge, due to the intricate interplay between retrieval and generation components. This limitation has resulted in a scarcity of benchmarks that facilitate a detailed, component-specific assessment. In this work, we present MIRAGE, a Question Answering dataset specifically designed for RAG evaluation. MIRAGE consists of 7,560 curated instances mapped to a retrieval pool of 37,800 entries, enabling an efficient and precise evaluation of both retrieval and generation tasks. We also introduce novel evaluation metrics aimed at measuring RAG adaptability, encompassing dimensions such as noise vulnerability, context acceptability, context insensitivity, and context misinterpretation. Through comprehensive experiments across various retriever-LLM configurations, we provide new insights into the optimal alignment of model pairs and the nuanced dynamics within RAG systems. The dataset and evaluation code are publicly available, allowing for seamless integration and customization in diverse research settings\footnote{The MIRAGE code and data are available at https://github.com/nlpai-lab/MIRAGE.

BlendX: Complex Multi-Intent Detection with Blended Patterns

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.