TESS: A Multi-intent Parser for Conversational Multi-Agent Systems with Decentralized Natural Language Understanding Models

Chatbots have become one of the main pathways for the delivery of business automation tools. Multi-agent systems offer a framework for designing chatbots at scale, making it easier to support complex conversations that span across multiple domains as well as enabling developers to maintain and expand their capabilities incrementally over time. However, multi-agent systems complicate the natural language understanding (NLU) of user intents, especially when they rely on decentralized NLU models: some utterances (termed single intent) may invoke a single agent while others (termed multi-intent) may explicitly invoke multiple agents. Without correctly parsing multi-intent inputs, decentralized NLU approaches will not achieve high prediction accuracy. In this paper, we propose an efficient parsing and orchestration pipeline algorithm to service multi-intent utterances from the user in the context of a multi-agent system. Our proposed approach achieved comparable performance to competitive deep learning models on three different datasets while being up to 48 times faster.

Counterfactual Explanations for Machine Learning on Multivariate Time Series Data

Applying machine learning (ML) on multivariate time series data has growing popularity in many application domains, including in computer system management. For example, recent high performance computing (HPC) research proposes a variety of ML frameworks that use system telemetry data in the form of multivariate time series so as to detect performance variations, perform intelligent scheduling or node allocation, and improve system security. Common barriers for adoption for these ML frameworks include the lack of user trust and the difficulty of debugging. These barriers need to be overcome to enable the widespread adoption of ML frameworks in production systems. To address this challenge, this paper proposes a novel explainability technique for providing counterfactual explanations for supervised ML frameworks that use multivariate time series data. The proposed method outperforms state-of-the-art explainability methods on several different ML frameworks and data sets in metrics such as faithfulness and robustness. The paper also demonstrates how the proposed method can be used to debug ML frameworks and gain a better understanding of HPC system telemetry data.