Trustera: A Live Conversation Redaction System

Trustera, the first functional system that redacts personally identifiable information (PII) in real-time spoken conversations to remove agents' need to hear sensitive information while preserving the naturalness of live customer-agent conversations. As opposed to post-call redaction, audio masking starts as soon as the customer begins speaking to a PII entity. This significantly reduces the risk of PII being intercepted or stored in insecure data storage. Trustera's architecture consists of a pipeline of automatic speech recognition, natural language understanding, and a live audio redactor module. The system's goal is three-fold: redact entities that are PII, mask the audio that goes to the agent, and at the same time capture the entity, so that the captured PII can be used for a payment transaction or caller identification. Trustera is currently being used by thousands of agents to secure customers' sensitive information.

Deep Clustering with Measure Propagation

Deep models have improved state-of-the-art for both supervised and unsupervised learning. For example, deep embedded clustering (DEC) has greatly improved the unsupervised clustering performance, by using stacked autoencoders for representation learning. However, one weakness of deep modeling is that the local neighborhood structure in the original space is not necessarily preserved in the latent space. To preserve local geometry, various methods have been proposed in the supervised and semi-supervised learning literature (e.g., spectral clustering and label propagation) using graph Laplacian regularization. In this paper, we combine the strength of deep representation learning with measure propagation (MP), a KL-divergence based graph regularization method originally used in the semi-supervised scenario. The main assumption of MP is that if two data points are close in the original space, they are likely to belong to the same class, measured by KL-divergence of class membership distribution. By taking the same assumption in the unsupervised learning scenario, we propose our Deep Embedded Clustering Aided by Measure Propagation (DECAMP) model. We evaluate DECAMP on short text clustering tasks. On three public datasets, DECAMP performs competitively with other state-of-the-art baselines, including baselines using additional data to generate word embeddings used in the clustering process. As an example, on the Stackoverflow dataset, DECAMP achieved a clustering accuracy of 79%, which is about 5% higher than all existing baselines. These empirical results suggest that DECAMP is a very effective method for unsupervised learning.