Abstract:Robust content moderation requires classification systems that can quickly adapt to evolving policies without costly retraining. We present classification using Retrieval-Augmented Generation (RAG), which shifts traditional classification tasks from determining the correct category in accordance with pre-trained parameters to evaluating content in relation to contextual knowledge retrieved at inference. In hate speech detection, this transforms the task from "is this hate speech?" to "does this violate the hate speech policy?" Our Contextual Policy Engine (CPE) - an agentic RAG system - demonstrates this approach and offers three key advantages: (1) robust classification accuracy comparable to leading commercial systems, (2) inherent explainability via retrieved policy segments, and (3) dynamic policy updates without model retraining. Through three experiments, we demonstrate strong baseline performance and show that the system can apply fine-grained policy control by correctly adjusting protection for specific identity groups without requiring retraining or compromising overall performance. These findings establish that RAG can transform classification into a more flexible, transparent, and adaptable process for content moderation and wider classification problems.
Abstract:This work proposes a new challenge set for multimodal classification, focusing on detecting hate speech in multimodal memes. It is constructed such that unimodal models struggle and only multimodal models can succeed: difficult examples ("benign confounders") are added to the dataset to make it hard to rely on unimodal signals. The task requires subtle reasoning, yet is straightforward to evaluate as a binary classification problem. We provide baseline performance numbers for unimodal models, as well as for multimodal models with various degrees of sophistication. We find that state-of-the-art methods perform poorly compared to humans (64.73% vs. 84.7% accuracy), illustrating the difficulty of the task and highlighting the challenge that this important problem poses to the community.