CRUSH: Contextually Regularized and User anchored Self-supervised Hate speech Detection

The last decade has witnessed a surge in the interaction of people through social networking platforms. While there are several positive aspects of these social platforms, the proliferation has led them to become the breeding ground for cyber-bullying and hate speech. Recent advances in NLP have often been used to mitigate the spread of such hateful content. Since the task of hate speech detection is usually applicable in the context of social networks, we introduce CRUSH, a framework for hate speech detection using user-anchored self-supervision and contextual regularization. Our proposed approach secures ~ 1-12% improvement in test set metrics over best performing previous approaches on two types of tasks and multiple popular english social media datasets.

FaiRIR: Mitigating Exposure Bias from Related Item Recommendations in Two-Sided Platforms

Related Item Recommendations (RIRs) are ubiquitous in most online platforms today, including e-commerce and content streaming sites. These recommendations not only help users compare items related to a given item, but also play a major role in bringing traffic to individual items, thus deciding the exposure that different items receive. With a growing number of people depending on such platforms to earn their livelihood, it is important to understand whether different items are receiving their desired exposure. To this end, our experiments on multiple real-world RIR datasets reveal that the existing RIR algorithms often result in very skewed exposure distribution of items, and the quality of items is not a plausible explanation for such skew in exposure. To mitigate this exposure bias, we introduce multiple flexible interventions (FaiRIR) in the RIR pipeline. We instantiate these mechanisms with two well-known algorithms for constructing related item recommendations -- rating-SVD and item2vec -- and show on real-world data that our mechanisms allow for a fine-grained control on the exposure distribution, often at a small or no cost in terms of recommendation quality, measured in terms of relatedness and user satisfaction.

Alexa, in you, I trust! Fairness and Interpretability Issues in E-commerce Search through Smart Speakers

In traditional (desktop) e-commerce search, a customer issues a specific query and the system returns a ranked list of products in order of relevance to the query. An increasingly popular alternative in e-commerce search is to issue a voice-query to a smart speaker (e.g., Amazon Echo) powered by a voice assistant (VA, e.g., Alexa). In this situation, the VA usually spells out the details of only one product, an explanation citing the reason for its selection, and a default action of adding the product to the customer's cart. This reduced autonomy of the customer in the choice of a product during voice-search makes it necessary for a VA to be far more responsible and trustworthy in its explanation and default action. In this paper, we ask whether the explanation presented for a product selection by the Alexa VA installed on an Amazon Echo device is consistent with human understanding as well as with the observations on other traditional mediums (e.g., desktop ecommerce search). Through a user survey, we find that in 81% cases the interpretation of 'a top result' by the users is different from that of Alexa. While investigating for the fairness of the default action, we observe that over a set of as many as 1000 queries, in nearly 68% cases, there exist one or more products which are more relevant (as per Amazon's own desktop search results) than the product chosen by Alexa. Finally, we conducted a survey over 30 queries for which the Alexa-selected product was different from the top desktop search result, and observed that in nearly 73% cases, the participants preferred the top desktop search result as opposed to the product chosen by Alexa. Our results raise several concerns and necessitates more discussions around the related fairness and interpretability issues of VAs for e-commerce search.

Two-Face: Adversarial Audit of Commercial Face Recognition Systems

Computer vision applications like automated face detection are used for a variety of purposes ranging from unlocking smart devices to tracking potential persons of interest for surveillance. Audits of these applications have revealed that they tend to be biased against minority groups which result in unfair and concerning societal and political outcomes. Despite multiple studies over time, these biases have not been mitigated completely and have in fact increased for certain tasks like age prediction. While such systems are audited over benchmark datasets, it becomes necessary to evaluate their robustness for adversarial inputs. In this work, we perform an extensive adversarial audit on multiple systems and datasets, making a number of concerning observations - there has been a drop in accuracy for some tasks on CELEBSET dataset since a previous audit. While there still exists a bias in accuracy against individuals from minority groups for multiple datasets, a more worrying observation is that these biases tend to get exorbitantly pronounced with adversarial inputs toward the minority group. We conclude with a discussion on the broader societal impacts in light of these observations and a few suggestions on how to collectively deal with this issue.

Quality change: norm or exception? Measurement, Analysis and Detection of Quality Change in Wikipedia

Wikipedia has been turned into an immensely popular crowd-sourced encyclopedia for information dissemination on numerous versatile topics in the form of subscription free content. It allows anyone to contribute so that the articles remain comprehensive and updated. For enrichment of content without compromising standards, the Wikipedia community enumerates a detailed set of guidelines, which should be followed. Based on these, articles are categorized into several quality classes by the Wikipedia editors with increasing adherence to guidelines. This quality assessment task by editors is laborious as well as demands platform expertise. As a first objective, in this paper, we study evolution of a Wikipedia article with respect to such quality scales. Our results show novel non-intuitive patterns emerging from this exploration. As a second objective we attempt to develop an automated data driven approach for the detection of the early signals influencing the quality change of articles. We posit this as a change point detection problem whereby we represent an article as a time series of consecutive revisions and encode every revision by a set of intuitive features. Finally, various change point detection algorithms are used to efficiently and accurately detect the future change points. We also perform various ablation studies to understand which group of features are most effective in identifying the change points. To the best of our knowledge, this is the first work that rigorously explores English Wikipedia article quality life cycle from the perspective of quality indicators and provides a novel unsupervised page level approach to detect quality switch, which can help in automatic content monitoring in Wikipedia thus contributing significantly to the CSCW community.

A Data Bootstrapping Recipe for Low Resource Multilingual Relation Classification

Relation classification (sometimes called 'extraction') requires trustworthy datasets for fine-tuning large language models, as well as for evaluation. Data collection is challenging for Indian languages, because they are syntactically and morphologically diverse, as well as different from resource-rich languages like English. Despite recent interest in deep generative models for Indian languages, relation classification is still not well served by public data sets. In response, we present IndoRE, a dataset with 21K entity and relation tagged gold sentences in three Indian languages, plus English. We start with a multilingual BERT (mBERT) based system that captures entity span positions and type information and provides competitive monolingual relation classification. Using this system, we explore and compare transfer mechanisms between languages. In particular, we study the accuracy efficiency tradeoff between expensive gold instances vs. translated and aligned 'silver' instances. We release the dataset for future research.

When expertise gone missing: Uncovering the loss of prolific contributors in Wikipedia

Success of planetary-scale online collaborative platforms such as Wikipedia is hinged on active and continued participation of its voluntary contributors. The phenomenal success of Wikipedia as a valued multilingual source of information is a testament to the possibilities of collective intelligence. Specifically, the sustained and prudent contributions by the experienced prolific editors play a crucial role to operate the platform smoothly for decades. However, it has been brought to light that growth of Wikipedia is stagnating in terms of the number of editors that faces steady decline over time. This decreasing productivity and ever increasing attrition rate in both newcomer and experienced editors is a major concern for not only the future of this platform but also for several industry-scale information retrieval systems such as Siri, Alexa which depend on Wikipedia as knowledge store. In this paper, we have studied the ongoing crisis in which experienced and prolific editors withdraw. We performed extensive analysis of the editor activities and their language usage to identify features that can forecast prolific Wikipedians, who are at risk of ceasing voluntary services. To the best of our knowledge, this is the first work which proposes a scalable prediction pipeline, towards detecting the prolific Wikipedians, who might be at a risk of retiring from the platform and, thereby, can potentially enable moderators to launch appropriate incentive mechanisms to retain such `would-be missing' valued Wikipedians.

You too Brutus! Trapping Hateful Users in Social Media: Challenges, Solutions & Insights

Hate speech is regarded as one of the crucial issues plaguing the online social media. The current literature on hate speech detection leverages primarily the textual content to find hateful posts and subsequently identify hateful users. However, this methodology disregards the social connections between users. In this paper, we run a detailed exploration of the problem space and investigate an array of models ranging from purely textual to graph based to finally semi-supervised techniques using Graph Neural Networks (GNN) that utilize both textual and graph-based features. We run exhaustive experiments on two datasets -- Gab, which is loosely moderated and Twitter, which is strictly moderated. Overall the AGNN model achieves 0.791 macro F1-score on the Gab dataset and 0.780 macro F1-score on the Twitter dataset using only 5% of the labeled instances, considerably outperforming all the other models including the fully supervised ones. We perform detailed error analysis on the best performing text and graph based models and observe that hateful users have unique network neighborhood signatures and the AGNN model benefits by paying attention to these signatures. This property, as we observe, also allows the model to generalize well across platforms in a zero-shot setting. Lastly, we utilize the best performing GNN model to analyze the evolution of hateful users and their targets over time in Gab.

Debiasing Multilingual Word Embeddings: A Case Study of Three Indian Languages

In this paper, we advance the current state-of-the-art method for debiasing monolingual word embeddings so as to generalize well in a multilingual setting. We consider different methods to quantify bias and different debiasing approaches for monolingual as well as multilingual settings. We demonstrate the significance of our bias-mitigation approach on downstream NLP applications. Our proposed methods establish the state-of-the-art performance for debiasing multilingual embeddings for three Indian languages - Hindi, Bengali, and Telugu in addition to English. We believe that our work will open up new opportunities in building unbiased downstream NLP applications that are inherently dependent on the quality of the word embeddings used.