Learning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support Workflows

We present a deployed system that automates end-to-end customer support workflows inside an enterprise Business Process Management (BPM) platform. The approach is scalable in production and reaches selective automation within two weeks for a new process, leveraging supervision already generated at scale: structured per-case UI interaction traces and low-overhead copilot feedback, where operators either accept a suggestion or provide a correction. A staged deployment pipeline trains a next UI action policy, learns a critic from copilot feedback to calibrate abstention, and executes only high-confidence steps in the background while deferring uncertain decisions to operators and resuming from the updated UI state. This setup lets one operator supervise multiple concurrent sessions and be interrupted only when the system is uncertain. The system operates on a schema-driven view of the BPM interface and includes monitoring and safe fallbacks for production. In production, it automated 45% of sessions and reduced average handling time by 39% without degrading support quality level.

T-pro 2.0: An Efficient Russian Hybrid-Reasoning Model and Playground

We introduce T-pro 2.0, an open-weight Russian LLM for hybrid reasoning and efficient inference. The model supports direct answering and reasoning-trace generation, using a Cyrillic-dense tokenizer and an adapted EAGLE speculative-decoding pipeline to reduce latency. To enable reproducible and extensible research, we release the model weights, the T-Wix 500k instruction corpus, the T-Math reasoning benchmark, and the EAGLE weights on Hugging Face. These resources allow users to study Russian-language reasoning and to extend or adapt both the model and the inference pipeline. A public web demo exposes reasoning and non-reasoning modes and illustrates the speedups achieved by our inference stack across domains. T-pro 2.0 thus serves as an accessible open system for building and evaluating efficient, practical Russian LLM applications.