Spot The Bot: A Robust and Efficient Framework for the Evaluation of Conversational Dialogue Systems

The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands on the human judges, and yield low-quality results. In this work, we introduce \emph{Spot The Bot}, a cost-efficient and robust evaluation framework that replaces human-bot conversations with conversations between bots. Human judges then only annotate for each entity in a conversation whether they think it is human or not (assuming there are humans participants in these conversations). These annotations then allow us to rank chatbots regarding their ability to mimic the conversational behavior of humans. Since we expect that all bots are eventually recognized as such, we incorporate a metric that measures which chatbot can uphold human-like behavior the longest, i.e., \emph{Survival Analysis}. This metric has the ability to correlate a bot's performance to certain of its characteristics (e.g., \ fluency or sensibleness), yielding interpretable results. The comparably low cost of our framework allows for frequent evaluations of chatbots during their evaluation cycle. We empirically validate our claims by applying \emph{Spot The Bot} to three domains, evaluating several state-of-the-art chatbots, and drawing comparisons to related work. The framework is released as a ready-to-use tool.

A Methodology for Creating Question Answering Corpora Using Inverse Data Annotation

In this paper, we introduce a novel methodology to efficiently construct a corpus for question answering over structured data. For this, we introduce an intermediate representation that is based on the logical query plan in a database called Operation Trees (OT). This representation allows us to invert the annotation process without losing flexibility in the types of queries that we generate. Furthermore, it allows for fine-grained alignment of query tokens to OT operations. In our method, we randomly generate OTs from a context-free grammar. Afterwards, annotators have to write the appropriate natural language question that is represented by the OT. Finally, the annotators assign the tokens to the OT operations. We apply the method to create a new corpus OTTA (Operation Trees and Token Assignment), a large semantic parsing corpus for evaluating natural language interfaces to databases. We compare OTTA to Spider and LC-QuaD 2.0 and show that our methodology more than triples the annotation speed while maintaining the complexity of the queries. Finally, we train a state-of-the-art semantic parsing model on our data and show that our corpus is a challenging dataset and that the token alignment can be leveraged to increase the performance significantly.

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class.