An Iterative Approach for Identifying Complaint Based Tweets in Social Media Platforms

Twitter is a social media platform where users express opinions over a variety of issues. Posts offering grievances or complaints can be utilized by private/ public organizations to improve their service and promptly gauge a low-cost assessment. In this paper, we propose an iterative methodology which aims to identify complaint based posts pertaining to the transport domain. We perform comprehensive evaluations along with releasing a novel dataset for the research purposes.

#MeTooMA: Multi-Aspect Annotations of Tweets Related to the MeToo Movement

In this paper, we present a dataset containing 9,973 tweets related to the MeToo movement that were manually annotated for five different linguistic aspects: relevance, stance, hate speech, sarcasm, and dialogue acts. We present a detailed account of the data collection and annotation processes. The annotations have a very high inter-annotator agreement (0.79 to 0.93 k-alpha) due to the domain expertise of the annotators and clear annotation instructions. We analyze the data in terms of geographical distribution, label correlations, and keywords. Lastly, we present some potential use cases of this dataset. We expect this dataset would be of great interest to psycholinguists, socio-linguists, and computational linguists to study the discursive space of digitally mobilized social movements on sensitive issues like sexual harassment.