Abstract:This work presents EmoAra, an end-to-end emotion-preserving pipeline for cross-lingual spoken communication, motivated by banking customer service where emotional context affects service quality. EmoAra integrates Speech Emotion Recognition, Automatic Speech Recognition, Machine Translation, and Text-to-Speech to process English speech and deliver an Arabic spoken output while retaining emotional nuance. The system uses a CNN-based emotion classifier, Whisper for English transcription, a fine-tuned MarianMT model for English-to-Arabic translation, and MMS-TTS-Ara for Arabic speech synthesis. Experiments report an F1-score of 94% for emotion classification, translation performance of BLEU 56 and BERTScore F1 88.7%, and an average human evaluation score of 81% on banking-domain translations. The implementation and resources are available at the accompanying GitHub repository.
Abstract:This paper addresses the challenge of improving interaction quality in dialogue based learning by detecting and recommending effective pedagogical strategies in tutor student conversations. We introduce PedagoSense, a pedology grounded system that combines a two stage strategy classifier with large language model generation. The system first detects whether a pedagogical strategy is present using a binary classifier, then performs fine grained classification to identify the specific strategy. In parallel, it recommends an appropriate strategy from the dialogue context and uses an LLM to generate a response aligned with that strategy. We evaluate on human annotated tutor student dialogues, augmented with additional non pedagogical conversations for the binary task. Results show high performance for pedagogical strategy detection and consistent gains when using data augmentation, while analysis highlights where fine grained classes remain challenging. Overall, PedagoSense bridges pedagogical theory and practical LLM based response generation for more adaptive educational technologies.