A Unified Conversational Assistant Framework for Business Process Automation

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative and engaging tasks. However, an essential component to the successful deployment of such autonomous agents is the ability of business users to monitor their performance and customize their execution. A simple and user-friendly interface with a low learning curve is necessary to increase the adoption of such agents in banking, insurance, retail and other domains. As a result, proactive chatbots will play a crucial role in the business automation space. Not only can they respond to users' queries and perform actions on their behalf but also initiate communication with the users to inform them of the system's behavior. This will provide business users a natural language interface to interact with, monitor and control autonomous agents. In this work, we present a multi-agent orchestration framework to develop such proactive chatbots by discussing the types of skills that can be composed into agents and how to orchestrate these agents. Two use cases on a travel preapproval business process and a loan application business process are adopted to qualitatively analyze the proposed framework based on four criteria: performance, coding overhead, scalability, and agent overlap.

A Bandit Approach to Posterior Dialog Orchestration Under a Budget

Building multi-domain AI agents is a challenging task and an open problem in the area of AI. Within the domain of dialog, the ability to orchestrate multiple independently trained dialog agents, or skills, to create a unified system is of particular significance. In this work, we study the task of online posterior dialog orchestration, where we define posterior orchestration as the task of selecting a subset of skills which most appropriately answer a user input using features extracted from both the user input and the individual skills. To account for the various costs associated with extracting skill features, we consider online posterior orchestration under a skill execution budget. We formalize this setting as Context Attentive Bandit with Observations (CABO), a variant of context attentive bandits, and evaluate it on simulated non-conversational and proprietary conversational datasets.

Bayesian Nonparametric Federated Learning of Neural Networks

In federated learning problems, data is scattered across different servers and exchanging or pooling it is often impractical or prohibited. We develop a Bayesian nonparametric framework for federated learning with neural networks. Each data server is assumed to provide local neural network weights, which are modeled through our framework. We then develop an inference approach that allows us to synthesize a more expressive global network without additional supervision, data pooling and with as few as a single communication round. We then demonstrate the efficacy of our approach on federated learning problems simulated from two popular image classification datasets.