Recent Advances in Data-Driven Business Process Management

The rapid development of cutting-edge technologies, the increasing volume of data and also the availability and processability of new types of data sources has led to a paradigm shift in data-based management and decision-making. Since business processes are at the core of organizational work, these developments heavily impact BPM as a crucial success factor for organizations. In view of this emerging potential, data-driven business process management has become a relevant and vibrant research area. Given the complexity and interdisciplinarity of the research field, this position paper therefore presents research insights regarding data-driven BPM.

Shedding Light on Blind Spots: Developing a Reference Architecture to Leverage Video Data for Process Mining

Process mining is one of the most active research streams in business process management. In recent years, numerous methods have been proposed for analyzing structured process data. Yet, in many cases, it is only the digitized parts of processes that are directly captured from process-aware information systems, and manual activities often result in blind spots. While the use of video cameras to observe these activities could help to fill this gap, a standardized approach to extracting event logs from unstructured video data remains lacking. Here, we propose a reference architecture to bridge the gap between computer vision and process mining. Various evaluation activities (i.e., competing artifact analysis, prototyping, and real-world application) ensured that the proposed reference architecture allows flexible, use-case-driven, and context-specific instantiations. Our results also show that an exemplary software prototype instantiation of the proposed reference architecture is capable of automatically extracting most of the process-relevant events from unstructured video data.