Abstract:his paper explores what kinds of questions are best served by the way generative AI (GenAI) using Large Language Models(LLMs) that aggregate and package knowledge, and when traditional curated web-sourced search results serve users better. An experiment compared product searches using ChatGPT, Google search engine, or both helped us understand more about the compelling nature of generated responses. The experiment showed GenAI can speed up some explorations and decisions. We describe how search can deepen the testing of facts, logic, and context. We show where existing and emerging knowledge paradigms can help knowledge exploration in different ways. Experimenting with searches, our probes showed the value for curated web search provides for very specific, less popularly-known knowledge. GenAI excelled at bringing together knowledge for broad, relatively well-known topics. The value of curated and aggregated knowledge for different kinds of knowledge reflected in different user goals. We developed a taxonomy to distinguishing when users are best served by these two approaches.
Abstract:New systems employ Machine Learning to sift through large knowledge sources, creating flexible Large Language Models. These models discern context and predict sequential information in various communication forms. Generative AI, leveraging Transformers, generates textual or visual outputs mimicking human responses. It proposes one or multiple contextually feasible solutions for a user to contemplate. However, generative AI does not currently support traceability of ideas, a useful feature provided by search engines indicating origin of information. The narrative style of generative AI has gained positive reception. People learn from stories. Yet, early ChatGPT efforts had difficulty with truth, reference, calculations, and aspects like accurate maps. Current capabilities of referencing locations and linking to apps seem to be better catered by the link-centric search methods we've used for two decades. Deploying truly believable solutions extends beyond simulating contextual relevance as done by generative AI. Combining the creativity of generative AI with the provenance of internet sources in hybrid scenarios could enhance internet usage. Generative AI, viewed as drafts, stimulates thinking, offering alternative ideas for final versions or actions. Scenarios for information requests are considered. We discuss how generative AI can boost idea generation by eliminating human bias. We also describe how search can verify facts, logic, and context. The user evaluates these generated ideas for selection and usage. This paper introduces a system for knowledge workers, Generate And Search Test, enabling individuals to efficiently create solutions previously requiring top collaborations of experts.