Generating Hard-Negative Out-of-Scope Data with ChatGPT for Intent Classification

Intent classifiers must be able to distinguish when a user's utterance does not belong to any supported intent to avoid producing incorrect and unrelated system responses. Although out-of-scope (OOS) detection for intent classifiers has been studied, previous work has not yet studied changes in classifier performance against hard-negative out-of-scope utterances (i.e., inputs that share common features with in-scope data, but are actually out-of-scope). We present an automated technique to generate hard-negative OOS data using ChatGPT. We use our technique to build five new hard-negative OOS datasets, and evaluate each against three benchmark intent classifiers. We show that classifiers struggle to correctly identify hard-negative OOS utterances more than general OOS utterances. Finally, we show that incorporating hard-negative OOS data for training improves model robustness when detecting hard-negative OOS data and general OOS data. Our technique, datasets, and evaluation address an important void in the field, offering a straightforward and inexpensive way to collect hard-negative OOS data and improve intent classifiers' robustness.

On Evaluation of Document Classification using RVL-CDIP

The RVL-CDIP benchmark is widely used for measuring performance on the task of document classification. Despite its widespread use, we reveal several undesirable characteristics of the RVL-CDIP benchmark. These include (1) substantial amounts of label noise, which we estimate to be 8.1% (ranging between 1.6% to 16.9% per document category); (2) presence of many ambiguous or multi-label documents; (3) a large overlap between test and train splits, which can inflate model performance metrics; and (4) presence of sensitive personally-identifiable information like US Social Security numbers (SSNs). We argue that there is a risk in using RVL-CDIP for benchmarking document classifiers, as its limited scope, presence of errors (state-of-the-art models now achieve accuracy error rates that are within our estimated label error rate), and lack of diversity make it less than ideal for benchmarking. We further advocate for the creation of a new document classification benchmark, and provide recommendations for what characteristics such a resource should include.

ShabbyPages: A Reproducible Document Denoising and Binarization Dataset

Document denoising and binarization are fundamental problems in the document processing space, but current datasets are often too small and lack sufficient complexity to effectively train and benchmark modern data-driven machine learning models. To fill this gap, we introduce ShabbyPages, a new document image dataset designed for training and benchmarking document denoisers and binarizers. ShabbyPages contains over 6,000 clean "born digital" images with synthetically-noised counterparts ("shabby pages") that were augmented using the Augraphy document augmentation tool to appear as if they have been printed and faxed, photocopied, or otherwise altered through physical processes. In this paper, we discuss the creation process of ShabbyPages and demonstrate the utility of ShabbyPages by training convolutional denoisers which remove real noise features with a high degree of human-perceptible fidelity, establishing baseline performance for a new ShabbyPages benchmark.

Evaluating Out-of-Distribution Performance on Document Image Classifiers

The ability of a document classifier to handle inputs that are drawn from a distribution different from the training distribution is crucial for robust deployment and generalizability. The RVL-CDIP corpus is the de facto standard benchmark for document classification, yet to our knowledge all studies that use this corpus do not include evaluation on out-of-distribution documents. In this paper, we curate and release a new out-of-distribution benchmark for evaluating out-of-distribution performance for document classifiers. Our new out-of-distribution benchmark consists of two types of documents: those that are not part of any of the 16 in-domain RVL-CDIP categories (RVL-CDIP-O), and those that are one of the 16 in-domain categories yet are drawn from a distribution different from that of the original RVL-CDIP dataset (RVL-CDIP-N). While prior work on document classification for in-domain RVL-CDIP documents reports high accuracy scores, we find that these models exhibit accuracy drops of between roughly 15-30% on our new out-of-domain RVL-CDIP-N benchmark, and further struggle to distinguish between in-domain RVL-CDIP-N and out-of-domain RVL-CDIP-O inputs. Our new benchmark provides researchers with a valuable new resource for analyzing out-of-distribution performance on document classifiers. Our new out-of-distribution data can be found at https://tinyurl.com/4he6my23.

Augraphy: A Data Augmentation Library for Document Images

This paper introduces Augraphy, a Python package geared toward realistic data augmentation strategies for document images. Augraphy uses many different augmentation strategies to produce augmented versions of clean document images that appear as if they have been distorted from standard office operations, such as printing, scanning, and faxing through old or dirty machines, degradation of ink over time, and handwritten markings. Augraphy can be used both as a data augmentation tool for (1) producing diverse training data for tasks such as document de-noising, and (2) generating challenging test data for evaluating model robustness on document image modeling tasks. This paper provides an overview of Augraphy and presents three example robustness testing use-cases of Augraphy.

A Survey of Intent Classification and Slot-Filling Datasets for Task-Oriented Dialog

Interest in dialog systems has grown substantially in the past decade. By extension, so too has interest in developing and improving intent classification and slot-filling models, which are two components that are commonly used in task-oriented dialog systems. Moreover, good evaluation benchmarks are important in helping to compare and analyze systems that incorporate such models. Unfortunately, much of the literature in the field is limited to analysis of relatively few benchmark datasets. In an effort to promote more robust analyses of task-oriented dialog systems, we have conducted a survey of publicly available datasets for the tasks of intent classification and slot-filling. We catalog the important characteristics of each dataset, and offer discussion on the applicability, strengths, and weaknesses of each. Our goal is that this survey aids in increasing the accessibility of these datasets, which we hope will enable their use in future evaluations of intent classification and slot-filling models for task-oriented dialog systems.

Redwood: Using Collision Detection to Grow a Large-Scale Intent Classification Dataset

Dialog systems must be capable of incorporating new skills via updates over time in order to reflect new use cases or deployment scenarios. Similarly, developers of such ML-driven systems need to be able to add new training data to an already-existing dataset to support these new skills. In intent classification systems, problems can arise if training data for a new skill's intent overlaps semantically with an already-existing intent. We call such cases collisions. This paper introduces the task of intent collision detection between multiple datasets for the purposes of growing a system's skillset. We introduce several methods for detecting collisions, and evaluate our methods on real datasets that exhibit collisions. To highlight the need for intent collision detection, we show that model performance suffers if new data is added in such a way that does not arbitrate colliding intents. Finally, we use collision detection to construct and benchmark a new dataset, Redwood, which is composed of 451 ntent categories from 13 original intent classification datasets, making it the largest publicly available intent classification benchmark.

Exploring Out-of-Distribution Generalization in Text Classifiers Trained on Tobacco-3482 and RVL-CDIP

To be robust enough for widespread adoption, document analysis systems involving machine learning models must be able to respond correctly to inputs that fall outside of the data distribution that was used to generate the data on which the models were trained. This paper explores the ability of text classifiers trained on standard document classification datasets to generalize to out-of-distribution documents at inference time. We take the Tobacco-3482 and RVL-CDIP datasets as a starting point and generate new out-of-distribution evaluation datasets in order to analyze the generalization performance of models trained on these standard datasets. We find that models trained on the smaller Tobacco-3482 dataset perform poorly on our new out-of-distribution data, while text classification models trained on the larger RVL-CDIP exhibit smaller performance drops.

LSOIE: A Large-Scale Dataset for Supervised Open Information Extraction

Open Information Extraction (OIE) systems seek to compress the factual propositions of a sentence into a series of n-ary tuples. These tuples are useful for downstream tasks in natural language processing like knowledge base creation, textual entailment, and natural language understanding. However, current OIE datasets are limited in both size and diversity. We introduce a new dataset by converting the QA-SRL 2.0 dataset to a large-scale OIE dataset (LSOIE). Our LSOIE dataset is 20 times larger than the next largest human-annotated OIE dataset. We construct and evaluate several benchmark OIE models on LSOIE, providing baselines for future improvements on the task. Our LSOIE data, models, and code are made publicly available

An Evaluation Dataset for Intent Classification and Out-of-Scope Prediction

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries that are out-of-scope---i.e., queries that do not fall into any of the system's supported intents. This poses a new challenge because models cannot assume that every query at inference time belongs to a system-supported intent class. Our dataset also covers 150 intent classes over 10 domains, capturing the breadth that a production task-oriented agent must handle. We evaluate a range of benchmark classifiers on our dataset along with several different out-of-scope identification schemes. We find that while the classifiers perform well on in-scope intent classification, they struggle to identify out-of-scope queries. Our dataset and evaluation fill an important gap in the field, offering a way of more rigorously and realistically benchmarking text classification in task-driven dialog systems.