Multilingual Evaluation of Semantic Textual Relatedness

The explosive growth of online content demands robust Natural Language Processing (NLP) techniques that can capture nuanced meanings and cultural context across diverse languages. Semantic Textual Relatedness (STR) goes beyond superficial word overlap, considering linguistic elements and non-linguistic factors like topic, sentiment, and perspective. Despite its pivotal role, prior NLP research has predominantly focused on English, limiting its applicability across languages. Addressing this gap, our paper dives into capturing deeper connections between sentences beyond simple word overlap. Going beyond English-centric NLP research, we explore STR in Marathi, Hindi, Spanish, and English, unlocking the potential for information retrieval, machine translation, and more. Leveraging the SemEval-2024 shared task, we explore various language models across three learning paradigms: supervised, unsupervised, and cross-lingual. Our comprehensive methodology gains promising results, demonstrating the effectiveness of our approach. This work aims to not only showcase our achievements but also inspire further research in multilingual STR, particularly for low-resourced languages.

Handling and extracting key entities from customer conversations using Speech recognition and Named Entity recognition

In this modern era of technology with e-commerce developing at a rapid pace, it is very important to understand customer requirements and details from a business conversation. It is very crucial for customer retention and satisfaction. Extracting key insights from these conversations is very important when it comes to developing their product or solving their issue. Understanding customer feedback, responses, and important details of the product are essential and it would be done using Named entity recognition (NER). For extracting the entities we would be converting the conversations to text using the optimal speech-to-text model. The model would be a two-stage network in which the conversation is converted to text. Then, suitable entities are extracted using robust techniques using a NER BERT transformer model. This will aid in the enrichment of customer experience when there is an issue which is faced by them. If a customer faces a problem he will call and register his complaint. The model will then extract the key features from this conversation which will be necessary to look into the problem. These features would include details like the order number, and the exact problem. All these would be extracted directly from the conversation and this would reduce the effort of going through the conversation again.