NL2OR: Solve Complex Operations Research Problems Using Natural Language Inputs

Operations research (OR) uses mathematical models to enhance decision-making, but developing these models requires expert knowledge and can be time-consuming. Automated mathematical programming (AMP) has emerged to simplify this process, but existing systems have limitations. This paper introduces a novel methodology that uses recent advances in Large Language Model (LLM) to create and edit OR solutions from non-expert user queries expressed using Natural Language. This reduces the need for domain expertise and the time to formulate a problem. The paper presents an end-to-end pipeline, named NL2OR, that generates solutions to OR problems from natural language input, and shares experimental results on several important OR problems.

CASPR: Customer Activity Sequence-based Prediction and Representation

Tasks critical to enterprise profitability, such as customer churn prediction, fraudulent account detection or customer lifetime value estimation, are often tackled by models trained on features engineered from customer data in tabular format. Application-specific feature engineering adds development, operationalization and maintenance costs over time. Recent advances in representation learning present an opportunity to simplify and generalize feature engineering across applications. When applying these advancements to tabular data researchers deal with data heterogeneity, variations in customer engagement history or the sheer volume of enterprise datasets. In this paper, we propose a novel approach to encode tabular data containing customer transactions, purchase history and other interactions into a generic representation of a customer's association with the business. We then evaluate these embeddings as features to train multiple models spanning a variety of applications. CASPR, Customer Activity Sequence-based Prediction and Representation, applies Transformer architecture to encode activity sequences to improve model performance and avoid bespoke feature engineering across applications. Our experiments at scale validate CASPR for both small and large enterprise applications.