A Continued Pretrained LLM Approach for Automatic Medical Note Generation

LLMs are revolutionizing NLP tasks. However, the most powerful LLM, like GPT-4, is too costly for most domain-specific scenarios. We present the first continuously trained 13B Llama2-based LLM that is purpose-built for medical conversations and measured on automated scribing. Our results show that our model outperforms GPT-4 in PubMedQA with 76.6\% accuracy and matches its performance in summarizing medical conversations into SOAP notes. Notably, our model exceeds GPT-4 in capturing a higher number of correct medical concepts and outperforms human scribes with higher correctness and completeness.

CASPR: Customer Activity Sequence-based Prediction and Representation

Tasks critical to enterprise profitability, such as customer churn prediction, fraudulent account detection or customer lifetime value estimation, are often tackled by models trained on features engineered from customer data in tabular format. Application-specific feature engineering adds development, operationalization and maintenance costs over time. Recent advances in representation learning present an opportunity to simplify and generalize feature engineering across applications. When applying these advancements to tabular data researchers deal with data heterogeneity, variations in customer engagement history or the sheer volume of enterprise datasets. In this paper, we propose a novel approach to encode tabular data containing customer transactions, purchase history and other interactions into a generic representation of a customer's association with the business. We then evaluate these embeddings as features to train multiple models spanning a variety of applications. CASPR, Customer Activity Sequence-based Prediction and Representation, applies Transformer architecture to encode activity sequences to improve model performance and avoid bespoke feature engineering across applications. Our experiments at scale validate CASPR for both small and large enterprise applications.