THELMA: Task Based Holistic Evaluation of Large Language Model Applications-RAG Question Answering

We propose THELMA (Task Based Holistic Evaluation of Large Language Model Applications), a reference free framework for RAG (Retrieval Augmented generation) based question answering (QA) applications. THELMA consist of six interdependent metrics specifically designed for holistic, fine grained evaluation of RAG QA applications. THELMA framework helps developers and application owners evaluate, monitor and improve end to end RAG QA pipelines without requiring labelled sources or reference responses.We also present our findings on the interplay of the proposed THELMA metrics, which can be interpreted to identify the specific RAG component needing improvement in QA applications.

Reconciling Methodological Paradigms: Employing Large Language Models as Novice Qualitative Research Assistants in Talent Management Research

Qualitative data collection and analysis approaches, such as those employing interviews and focus groups, provide rich insights into customer attitudes, sentiment, and behavior. However, manually analyzing qualitative data requires extensive time and effort to identify relevant topics and thematic insights. This study proposes a novel approach to address this challenge by leveraging Retrieval Augmented Generation (RAG) based Large Language Models (LLMs) for analyzing interview transcripts. The novelty of this work lies in strategizing the research inquiry as one that is augmented by an LLM that serves as a novice research assistant. This research explores the mental model of LLMs to serve as novice qualitative research assistants for researchers in the talent management space. A RAG-based LLM approach is extended to enable topic modeling of semi-structured interview data, showcasing the versatility of these models beyond their traditional use in information retrieval and search. Our findings demonstrate that the LLM-augmented RAG approach can successfully extract topics of interest, with significant coverage compared to manually generated topics from the same dataset. This establishes the viability of employing LLMs as novice qualitative research assistants. Additionally, the study recommends that researchers leveraging such models lean heavily on quality criteria used in traditional qualitative research to ensure rigor and trustworthiness of their approach. Finally, the paper presents key recommendations for industry practitioners seeking to reconcile the use of LLMs with established qualitative research paradigms, providing a roadmap for the effective integration of these powerful, albeit novice, AI tools in the analysis of qualitative datasets within talent