Large language models for crowd decision making based on prompt design strategies using ChatGPT: models, analysis and challenges

Social Media and Internet have the potential to be exploited as a source of opinion to enrich Decision Making solutions. Crowd Decision Making (CDM) is a methodology able to infer opinions and decisions from plain texts, such as reviews published in social media platforms, by means of Sentiment Analysis. Currently, the emergence and potential of Large Language Models (LLMs) lead us to explore new scenarios of automatically understand written texts, also known as natural language processing. This paper analyzes the use of ChatGPT based on prompt design strategies to assist in CDM processes to extract opinions and make decisions. We integrate ChatGPT in CDM processes as a flexible tool that infer the opinions expressed in texts, providing numerical or linguistic evaluations where the decision making models are based on the prompt design strategies. We include a multi-criteria decision making scenario with a category ontology for criteria. We also consider ChatGPT as an end-to-end CDM model able to provide a general opinion and score on the alternatives. We conduct empirical experiments on real data extracted from TripAdvisor, the TripR-2020Large dataset. The analysis of results show a promising branch for developing quality decision making models using ChatGPT. Finally, we discuss the challenges of consistency, sensitivity and explainability associated to the use of LLMs in CDM processes, raising open questions for future studies.

Design and consensus content validity of the questionnaire for b-learning education: A 2-Tuple Fuzzy Linguistic Delphi based Decision Support Tool

Classic Delphi and Fuzzy Delphi methods are used to test content validity of data collection tools such as questionnaires. Fuzzy Delphi takes the opinion issued by judges from a linguistic perspective reducing ambiguity in opinions by using fuzzy numbers. We propose an extension named 2-Tuple Fuzzy Linguistic Delphi method to deal with scenarios in which judges show different expertise degrees by using fuzzy multigranular semantics of the linguistic terms and to obtain intermediate and final results expressed by 2-tuple linguistic values. The key idea of our proposal is to validate the full questionnaire by means of the evaluation of its parts, defining the validity of each item as a Decision Making problem. Taking the opinion of experts, we measure the degree of consensus, the degree of consistency, and the linguistic score of each item, in order to detect those items that affect, positively or negatively, the quality of the instrument. Considering the real need to evaluate a b-learning educational experience with a consensual questionnaire, we present a Decision Making model for questionnaire validation that solves it. Additionally, we contribute to this consensus reaching problem by developing an online tool under GPL v3 license. The software visualizes the collective valuations for each iteration and assists to determine which parts of the questionnaire should be modified to reach a consensual solution.

EXplainable Neural-Symbolic Learning (X-NeSyL) methodology to fuse deep learning representations with expert knowledge graphs: the MonuMAI cultural heritage use case

The latest Deep Learning (DL) models for detection and classification have achieved an unprecedented performance over classical machine learning algorithms. However, DL models are black-box methods hard to debug, interpret, and certify. DL alone cannot provide explanations that can be validated by a non technical audience. In contrast, symbolic AI systems that convert concepts into rules or symbols -- such as knowledge graphs -- are easier to explain. However, they present lower generalisation and scaling capabilities. A very important challenge is to fuse DL representations with expert knowledge. One way to address this challenge, as well as the performance-explainability trade-off is by leveraging the best of both streams without obviating domain expert knowledge. We tackle such problem by considering the symbolic knowledge is expressed in form of a domain expert knowledge graph. We present the eXplainable Neural-symbolic learning (X-NeSyL) methodology, designed to learn both symbolic and deep representations, together with an explainability metric to assess the level of alignment of machine and human expert explanations. The ultimate objective is to fuse DL representations with expert domain knowledge during the learning process to serve as a sound basis for explainability. X-NeSyL methodology involves the concrete use of two notions of explanation at inference and training time respectively: 1) EXPLANet: Expert-aligned eXplainable Part-based cLAssifier NETwork Architecture, a compositional CNN that makes use of symbolic representations, and 2) SHAP-Backprop, an explainable AI-informed training procedure that guides the DL process to align with such symbolic representations in form of knowledge graphs. We showcase X-NeSyL methodology using MonuMAI dataset for monument facade image classification, and demonstrate that our approach improves explainability and performance.