Granular feedback merits sophisticated aggregation

Human feedback is increasingly used across diverse applications like training AI models, developing recommender systems, and measuring public opinion -- with granular feedback often being preferred over binary feedback for its greater informativeness. While it is easy to accurately estimate a population's distribution of feedback given feedback from a large number of individuals, cost constraints typically necessitate using smaller groups. A simple method to approximate the population distribution is regularized averaging: compute the empirical distribution and regularize it toward a prior. Can we do better? As we will discuss, the answer to this question depends on feedback granularity. Suppose one wants to predict a population's distribution of feedback using feedback from a limited number of individuals. We show that, as feedback granularity increases, one can substantially improve upon predictions of regularized averaging by combining individuals' feedback in ways more sophisticated than regularized averaging. Our empirical analysis using questions on social attitudes confirms this pattern. In particular, with binary feedback, sophistication barely reduces the number of individuals required to attain a fixed level of performance. By contrast, with five-point feedback, sophisticated methods match the performance of regularized averaging with about half as many individuals.

Adaptive Crowdsourcing Via Self-Supervised Learning

Common crowdsourcing systems average estimates of a latent quantity of interest provided by many crowdworkers to produce a group estimate. We develop a new approach -- predict-each-worker -- that leverages self-supervised learning and a novel aggregation scheme. This approach adapts weights assigned to crowdworkers based on estimates they provided for previous quantities. When skills vary across crowdworkers or their estimates correlate, the weighted sum offers a more accurate group estimate than the average. Existing algorithms such as expectation maximization can, at least in principle, produce similarly accurate group estimates. However, their computational requirements become onerous when complex models, such as neural networks, are required to express relationships among crowdworkers. Predict-each-worker accommodates such complexity as well as many other practical challenges. We analyze the efficacy of predict-each-worker through theoretical and computational studies. Among other things, we establish asymptotic optimality as the number of engagements per crowdworker grows.