TVS Sidekick: Challenges and Practical Insights from Deploying Large Language Models in the Enterprise

Many enterprises are increasingly adopting Artificial Intelligence (AI) to make internal processes more competitive and efficient. In response to public concern and new regulations for the ethical and responsible use of AI, implementing AI governance frameworks could help to integrate AI within organisations and mitigate associated risks. However, the rapid technological advances and lack of shared ethical AI infrastructures creates barriers to their practical adoption in businesses. This paper presents a real-world AI application at TVS Supply Chain Solutions, reporting on the experience developing an AI assistant underpinned by large language models and the ethical, regulatory, and sociotechnical challenges in deployment for enterprise use.

Adversarial Reweighting Guided by Wasserstein Distance for Bias Mitigation

The unequal representation of different groups in a sample population can lead to discrimination of minority groups when machine learning models make automated decisions. To address these issues, fairness-aware machine learning jointly optimizes two (or more) metrics aiming at predictive effectiveness and low unfairness. However, the inherent under-representation of minorities in the data makes the disparate treatment of subpopulations less noticeable and difficult to deal with during learning. In this paper, we propose a novel adversarial reweighting method to address such \emph{representation bias}. To balance the data distribution between the majority and the minority groups, our approach deemphasizes samples from the majority group. To minimize empirical risk, our method prefers samples from the majority group that are close to the minority group as evaluated by the Wasserstein distance. Our theoretical analysis shows the effectiveness of our adversarial reweighting approach. Experiments demonstrate that our approach mitigates bias without sacrificing classification accuracy, outperforming related state-of-the-art methods on image and tabular benchmark datasets.