ExplainIt: Explainable Review Summarization with Opinion Causality Graphs

We present ExplainIt, a review summarization system centered around opinion explainability: the simple notion of high-level opinions (e.g. "noisy room") being explainable by lower-level ones (e.g., "loud fridge"). ExplainIt utilizes a combination of supervised and unsupervised components to mine the opinion phrases from reviews and organize them in an Opinion Causality Graph (OCG), a novel semi-structured representation which summarizes causal relations. To construct an OCG, we cluster semantically similar opinions in single nodes, thus canonicalizing opinion paraphrases, and draw directed edges between node pairs that are likely connected by a causal relation. OCGs can be used to generate structured summaries at different levels of granularity and for certain aspects of interest, while simultaneously providing explanations. In this paper, we present the system's individual components and evaluate their effectiveness on their respective sub-tasks, where we report substantial improvements over baselines across two domains. Finally, we validate these results with a user study, showing that ExplainIt produces reasonable opinion explanations according to human judges.