Neighboring Words Affect Human Interpretation of Saliency Explanations

Word-level saliency explanations ("heat maps over words") are often used to communicate feature-attribution in text-based models. Recent studies found that superficial factors such as word length can distort human interpretation of the communicated saliency scores. We conduct a user study to investigate how the marking of a word's neighboring words affect the explainee's perception of the word's importance in the context of a saliency explanation. We find that neighboring words have significant effects on the word's importance rating. Concretely, we identify that the influence changes based on neighboring direction (left vs. right) and a-priori linguistic and computational measures of phrases and collocations (vs. unrelated neighboring words). Our results question whether text-based saliency explanations should be continued to be communicated at word level, and inform future research on alternative saliency explanation methods.

Oh, Jeez! or Uh-huh? A Listener-aware Backchannel Predictor on ASR Transcriptions

This paper presents our latest investigation on modeling backchannel in conversations. Motivated by a proactive backchanneling theory, we aim at developing a system which acts as a proactive listener by inserting backchannels, such as continuers and assessment, to influence speakers. Our model takes into account not only lexical and acoustic cues, but also introduces the simple and novel idea of using listener embeddings to mimic different backchanneling behaviours. Our experimental results on the Switchboard benchmark dataset reveal that acoustic cues are more important than lexical cues in this task and their combination with listener embeddings works best on both, manual transcriptions and automatically generated transcriptions.

Modeling Speaker-Listener Interaction for Backchannel Prediction

We present our latest findings on backchannel modeling novelly motivated by the canonical use of the minimal responses Yeah and Uh-huh in English and their correspondent tokens in German, and the effect of encoding the speaker-listener interaction. Backchanneling theories emphasize the active and continuous role of the listener in the course of the conversation, their effects on the speaker's subsequent talk, and the consequent dynamic speaker-listener interaction. Therefore, we propose a neural-based acoustic backchannel classifier on minimal responses by processing acoustic features from the speaker speech, capturing and imitating listeners' backchanneling behavior, and encoding speaker-listener interaction. Our experimental results on the Switchboard and GECO datasets reveal that in almost all tested scenarios the speaker or listener behavior embeddings help the model make more accurate backchannel predictions. More importantly, a proper interaction encoding strategy, i.e., combining the speaker and listener embeddings, leads to the best performance on both datasets in terms of F1-score.

Conversational Tree Search: A New Hybrid Dialog Task

Conversational interfaces provide a flexible and easy way for users to seek information that may otherwise be difficult or inconvenient to obtain. However, existing interfaces generally fall into one of two categories: FAQs, where users must have a concrete question in order to retrieve a general answer, or dialogs, where users must follow a predefined path but may receive a personalized answer. In this paper, we introduce Conversational Tree Search (CTS) as a new task that bridges the gap between FAQ-style information retrieval and task-oriented dialog, allowing domain-experts to define dialog trees which can then be converted to an efficient dialog policy that learns only to ask the questions necessary to navigate a user to their goal. We collect a dataset for the travel reimbursement domain and demonstrate a baseline as well as a novel deep Reinforcement Learning architecture for this task. Our results show that the new architecture combines the positive aspects of both the FAQ and dialog system used in the baseline and achieves higher goal completion while skipping unnecessary questions.

ArzEn-ST: A Three-way Speech Translation Corpus for Code-Switched Egyptian Arabic - English

We present our work on collecting ArzEn-ST, a code-switched Egyptian Arabic - English Speech Translation Corpus. This corpus is an extension of the ArzEn speech corpus, which was collected through informal interviews with bilingual speakers. In this work, we collect translations in both directions, monolingual Egyptian Arabic and monolingual English, forming a three-way speech translation corpus. We make the translation guidelines and corpus publicly available. We also report results for baseline systems for machine translation and speech translation tasks. We believe this is a valuable resource that can motivate and facilitate further research studying the code-switching phenomenon from a linguistic perspective and can be used to train and evaluate NLP systems.

Anonymizing Speech with Generative Adversarial Networks to Preserve Speaker Privacy

In order to protect the privacy of speech data, speaker anonymization aims for hiding the identity of a speaker by changing the voice in speech recordings. This typically comes with a privacy-utility trade-off between protection of individuals and usability of the data for downstream applications. One of the challenges in this context is to create non-existent voices that sound as natural as possible. In this work, we propose to tackle this issue by generating speaker embeddings using a generative adversarial network with Wasserstein distance as cost function. By incorporating these artificial embeddings into a speech-to-text-to-speech pipeline, we outperform previous approaches in terms of privacy and utility. According to standard objective metrics and human evaluation, our approach generates intelligible and content-preserving yet privacy-protecting versions of the original recordings.

How (Not) To Evaluate Explanation Quality

The importance of explainability is increasingly acknowledged in natural language processing. However, it is still unclear how the quality of explanations can be assessed effectively. The predominant approach is to compare proxy scores (such as BLEU or explanation F1) evaluated against gold explanations in the dataset. The assumption is that an increase of the proxy score implies a higher utility of explanations to users. In this paper, we question this assumption. In particular, we (i) formulate desired characteristics of explanation quality that apply across tasks and domains, (ii) point out how current evaluation practices violate those characteristics, and (iii) propose actionable guidelines to overcome obstacles that limit today's evaluation of explanation quality and to enable the development of explainable systems that provide tangible benefits for human users. We substantiate our theoretical claims (i.e., the lack of validity and temporal decline of currently-used proxy scores) with empirical evidence from a crowdsourcing case study in which we investigate the explanation quality of state-of-the-art explainable question answering systems.

Exploring Segmentation Approaches for Neural Machine Translation of Code-Switched Egyptian Arabic-English Text

Data sparsity is one of the main challenges posed by Code-switching (CS), which is further exacerbated in the case of morphologically rich languages. For the task of Machine Translation (MT), morphological segmentation has proven successful in alleviating data sparsity in monolingual contexts; however, it has not been investigated for CS settings. In this paper, we study the effectiveness of different segmentation approaches on MT performance, covering morphology-based and frequency-based segmentation techniques. We experiment on MT from code-switched Arabic-English to English. We provide detailed analysis, examining a variety of conditions, such as data size and sentences with different degrees in CS. Empirical results show that morphology-aware segmenters perform the best in segmentation tasks but under-perform in MT. Nevertheless, we find that the choice of the segmentation setup to use for MT is highly dependent on the data size. For extreme low-resource scenarios, a combination of frequency and morphology-based segmentations is shown to perform the best. For more resourced settings, such a combination does not bring significant improvements over the use of frequency-based segmentation.

The Who in Code-Switching: A Case Study for Predicting Egyptian Arabic-English Code-Switching Levels based on Character Profiles

Code-switching (CS) is a common linguistic phenomenon exhibited by multilingual individuals, where they tend to alternate between languages within one single conversation. CS is a complex phenomenon that not only encompasses linguistic challenges, but also contains a great deal of complexity in terms of its dynamic behaviour across speakers. Given that the factors giving rise to CS vary from one country to the other, as well as from one person to the other, CS is found to be a speaker-dependant behaviour, where the frequency by which the foreign language is embedded differs across speakers. While several researchers have looked into predicting CS behaviour from a linguistic point of view, research is still lacking in the task of predicting user CS behaviour from sociological and psychological perspectives. We provide an empirical user study, where we investigate the correlations between users' CS levels and character traits. We conduct interviews with bilinguals and gather information on their profiles, including their demographics, personality traits, and traveling experiences. We then use machine learning (ML) to predict users' CS levels based on their profiles, where we identify the main influential factors in the modeling process. We experiment with both classification as well as regression tasks. Our results show that the CS behaviour is affected by the relation between speakers, travel experiences as well as Neuroticism and Extraversion personality traits.