GuardEval: A Multi-Perspective Benchmark for Evaluating Safety, Fairness, and Robustness in LLM Moderators

As large language models (LLMs) become deeply embedded in daily life, the urgent need for safer moderation systems, distinguishing between naive from harmful requests while upholding appropriate censorship boundaries, has never been greater. While existing LLMs can detect harmful or unsafe content, they often struggle with nuanced cases such as implicit offensiveness, subtle gender and racial biases, and jailbreak prompts, due to the subjective and context-dependent nature of these issues. Furthermore, their heavy reliance on training data can reinforce societal biases, resulting in inconsistent and ethically problematic outputs. To address these challenges, we introduce GuardEval, a unified multi-perspective benchmark dataset designed for both training and evaluation, containing 106 fine-grained categories spanning human emotions, offensive and hateful language, gender and racial bias, and broader safety concerns. We also present GemmaGuard (GGuard), a QLoRA fine-tuned version of Gemma3-12B trained on GuardEval, to assess content moderation with fine-grained labels. Our evaluation shows that GGuard achieves a macro F1 score of 0.832, substantially outperforming leading moderation models, including OpenAI Moderator (0.64) and Llama Guard (0.61). We show that multi-perspective, human-centered safety benchmarks are critical for reducing biased and inconsistent moderation decisions. GuardEval and GGuard together demonstrate that diverse, representative data materially improve safety, fairness, and robustness on complex, borderline cases.

Towards Safer AI Moderation: Evaluating LLM Moderators Through a Unified Benchmark Dataset and Advocating a Human-First Approach

As AI systems become more integrated into daily life, the need for safer and more reliable moderation has never been greater. Large Language Models (LLMs) have demonstrated remarkable capabilities, surpassing earlier models in complexity and performance. Their evaluation across diverse tasks has consistently showcased their potential, enabling the development of adaptive and personalized agents. However, despite these advancements, LLMs remain prone to errors, particularly in areas requiring nuanced moral reasoning. They struggle with detecting implicit hate, offensive language, and gender biases due to the subjective and context-dependent nature of these issues. Moreover, their reliance on training data can inadvertently reinforce societal biases, leading to inconsistencies and ethical concerns in their outputs. To explore the limitations of LLMs in this role, we developed an experimental framework based on state-of-the-art (SOTA) models to assess human emotions and offensive behaviors. The framework introduces a unified benchmark dataset encompassing 49 distinct categories spanning the wide spectrum of human emotions, offensive and hateful text, and gender and racial biases. Furthermore, we introduced SafePhi, a QLoRA fine-tuned version of Phi-4, adapting diverse ethical contexts and outperforming benchmark moderators by achieving a Macro F1 score of 0.89, where OpenAI Moderator and Llama Guard score 0.77 and 0.74, respectively. This research also highlights the critical domains where LLM moderators consistently underperformed, pressing the need to incorporate more heterogeneous and representative data with human-in-the-loop, for better model robustness and explainability.